Arabic Team Lead

About the Role

SME Careers is seeking an Arabic Quality Assurance Lead (QAL) for a contract, remote position based in Mecca, Makkah, Saudi Arabia. This role involves overseeing quality, consistency, and trainer performance across various Arabic AI training projects. The QAL will review AI-generated Arabic content and work from trainers and QAs, ensuring adherence to project guidelines and quality standards. The position requires 2-5 years of relevant experience.

Role Context and Impact

As an Arabic Quality Assurance Lead, you will evaluate output quality against project guidelines, provide precise written feedback, and ensure all contributors follow expected quality standards. This includes assessing work for accuracy, fluency, grammar, spelling, tone, cultural appropriateness, meaning preservation, instruction-following, formatting, and adherence to project-specific rubrics. Your leadership will contribute to improving AI models by ensuring Arabic training data is natural, accurate, culturally appropriate, well-documented, and aligned with client expectations.

Key Responsibilities

• Monitor quality by spot-checking Arabic items, identifying issues, providing feedback, and escalating critical concerns.
• Communicate updates to trainers and QAs regarding guidelines, project changes, workflow, and quality expectations.
• Respond to trainer/QA questions promptly, focusing on Arabic wording, grammar, register, dialect, RTL formatting, translation fidelity, terminology, and cultural context.
• Manage trainer/QA activation by contacting inactive contributors, encouraging participation, tracking follow-ups, and flagging availability issues.
• Create and maintain Arabic project documentation, including style guides, trackers, FAQs, quality notes, examples, and onboarding materials.
• Schedule and conduct onboarding/training calls for trainers and QAs to explain project expectations, workflows, rubrics, and Arabic-specific style requirements.
• Ensure consistent application of Arabic language guidelines by all trainers and QAs as projects evolve.
• Identify recurring quality gaps, propose workflow improvements, and assist in building scalable QA processes for Arabic-language projects.

Required Skills and Experience

• 2-5 years of experience in a relevant field.
• Strong proficiency in both Arabic and English.
• Excellent attention to detail.
• Structured communication skills.
• Ability to manage quality workflows across remote teams.

Application Process

The selection process for this role includes an AI interview, a domain-specific task, and an interview with a recruiter. While there is no immediate project for this role, qualified candidates will be among the first contacted when relevant opportunities arise and will gain access to future projects within our expert network.