Assistant Key Account Manager

About the Role

Talent Diamond is seeking an Assistant Key Account Manager for a leading multinational FMCG company in Saudi Arabia. This full-time position is based in Jeddah, Makkah, and requires 2-5 years of experience. The role focuses on managing key customer accounts and driving sales performance within the Customer Development team.

Role Overview

The Assistant Key Account Manager will be responsible for managing assigned key customers, executing the Customer Business Plan, and ensuring sales targets are met. This involves negotiating commercial agreements, managing promotional investments, and identifying opportunities for sustainable growth. The role requires strong commercial acumen and proven customer-facing negotiation experience.

Key Responsibilities

• Deliver the Customer Business Plan (CBP) and implement corrective actions if performance is below target.
• Manage selling, negotiation, pricing, order placement, delivery coordination, and related customer administration.
• Build and maintain strong relationships with assigned customers and key stakeholders.
• Identify sales gaps and develop opportunities to drive incremental growth.
• Manage the end-to-end trade terms and trade spend process, including forecasting, accruals, claims validation, dispute resolution, and customer payments.
• Monitor and improve Perfect Store execution in coordination with the field sales team.
• Plan and execute promotional and non-promotional activities in line with commercial objectives.
• Evaluate promotional investments and ensure activities deliver strong ROI.
• Manage promotional terms, rebates, budgets, live rates, and related commercial conditions.
• Support monthly promotional planning and provide inputs into the S&OP cycle.
• Work closely with operations teams to manage stock levels, damaged stock, claims, stock rotation, and availability.
• Collaborate with Key Account Managers and category teams on forecasts, budgets, channel strategy, and performance improvement plans.
• Support capability building, onboarding, and development of new team members, interns, and internal movers.
• Contribute to continuous improvement initiatives and new commercial pilots.

Candidate Profile

We are looking for a commercially driven professional capable of building strong customer relationships, negotiating effectively, collaborating with multiple stakeholders, and converting commercial insights into measurable business growth. The ideal candidate will be proactive, analytical, resilient, and comfortable operating in a fast-paced FMCG environment.

Qualifications and Experience

• 2-5 years of relevant professional experience.
• Strong commercial acumen.
• Proven customer-facing negotiation experience.
• Ability to work effectively across multiple internal and external stakeholders.
• Direct experience managing Nahdi or other major pharmacy accounts in Saudi Arabia is a strong advantage.

Work Environment

This role is a full-time position within the Customer Development team of a leading multinational FMCG company. The position is based in Jeddah, Makkah, Saudi Arabia.