Assistant Officer Recovery & Post Flight Support📣 Job Ad

About the Role

Saudia Cargo is seeking an Assistant Officer Recovery & Post-Flight Support to join their team in Jeddah or Makkah. This full-time role involves coordinating cargo recovery operations and ensuring effective resolution and communication with customers and stakeholders. The position requires 0-1 years of experience.

Role Purpose

The Assistant Officer Recovery & Post-Flight Support is responsible for determining requirements and fulfilling requests for post-flight support. This includes ensuring exceptional customer service in compliance with company policies and procedures, while also managing the coordination of cargo recovery operations.

Key Responsibilities

• Conduct research using primary data sources to select relevant information for analysis of key themes and trends.
• Answer inquiries by clarifying desired information, researching, locating, and providing information.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Communicate and coordinate with customers, stations, and internal and external stakeholders to finalize out-of-kingdom and in-kingdom requests.
• Collect feedback from customers on recovery operations and support services.
• Provide customers with timely updates on recovery status.
• Prepare comprehensive reports detailing recovery actions taken, challenges faced, and resolutions.
• Gather data on cargo condition and recovery outcomes for future improvement.
• Coordinate securing facilities for storing recovered cargo until it can be assessed or delivered.
• Maintain and update the call center database by entering required services to track the quality of inquiries' outcomes and ensure compliance with policies and procedures.
• Ensure fulfillment of requests by clarifying desired information, completing transactions, and forwarding requests.
• Coordinate with the finance department in the event of customer reimbursement.
• Track shipment status by following up and coordinating directly with involved stations (in-kingdom and out-of-kingdom) for collecting and analyzing information related to lost/damaged cargo.

Experience and Qualifications

• 0-1 years of relevant experience.

Work Location

This position is based in Makkah, with work opportunities in Jeddah.

Application Information

The salary for this position will be disclosed during the recruitment process.