Business Operations Digital Transformation Senior Manager📣 Job Ad

About the Role

SGS - Saudi Ground Services is seeking a Business Operations Digital Transformation Senior Manager to lead and execute the digital transformation agenda, directly supporting the company’s digital airport strategy. This part-time role, based in Jeddah, Makkah, Saudi Arabia, focuses on aligning technology, processes, and people to achieve measurable outcomes for executive priorities and on-the-ground operations.

Strategic Responsibilities

• Translate CEO and executive priorities into a digital roadmap aligned with SGS’s Digital Airport strategy.
• Define future-state digital processes for ground handling operations, including turnaround, baggage, service capture/billing, rostering, and mobile workforce.
• Set measurable outcomes for key performance indicators such as on-time delivery percentage, adoption percentage, SLA uplift, turnaround time reduction, cost/productivity gains, and ROI.
• Develop and manage the vendor strategy, encompassing selection, guidance, and monitoring of technology partners to ensure Statements of Work (SOWs), Service Level Agreements (SLAs), and performance measures support accelerated delivery.
• Manage budget and resourcing by proposing operational digital transformation allocations, optimizing spend, and securing critical internal and external skills to mitigate delivery risks.

Operational Execution

• Oversee a light Project Management Office (PMO) framework within Operations Digital Transformation, including stage gates, risk and issue management, RAID logs, and benefits tracking, to ensure timely and cost-effective delivery.
• Ensure alignment with enterprise architecture by defining standards for system integrations, APIs, and data across various platforms (*, Inform, EPG, SAP, DCS, WakeCap, IoT, AI/RPA).
• Lead cross-functional collaboration with operations, HR, finance, commercial, tech services, and airline partners to ensure alignment and effective delivery of initiatives.
• Lead change initiatives by sponsoring structured communication and training plans to drive adoption at stations, while fostering a digital-first culture.
• Drive end-to-end execution of airport digital initiatives from inception through design, build, testing, cutover, and hyper care to ensure seamless delivery.
• Manage integrations across Inform, EPG, SAP, DCS, WakeCap/IoT, mobility applications, and analytics to ensure data quality and real-time data flows.
• Conduct weekly executive stand-ups, resolve dependencies, and escalate vendor or internal delays with clear ownership and deadlines.
• Apply delivery standards including definition of done, test coverage, User Acceptance Testing (UAT) sign-off, cybersecurity hardening, and operational readiness before go-live.
• Build dashboards for turnaround, baggage, resource utilization, and billing accuracy, utilizing insights to enhance processes.
• Provide Standard Operating Procedures (SOPs), administration guides, Disaster Recovery/Business Continuity Plan (DR/BCP) steps, and support models, ensuring smooth transition of responsibilities.
• Measure post-go-live outcomes on efficiency, SLA, cost, and customer experience against the business case, and implement corrective actions when necessary.
• Ensure releases comply with National Cybersecurity Authority (NCA), Saudi Data & AI Authority (SDAIA), and General Authority of Civil Aviation (GACA) controls, pass security scans, and remain audit-ready with evidence.
• Capture lessons learned from each release and maintain a backlog of enhancements for rapid improvement cycles.

People Management

• Manage outsourced delivery teams by setting clear performance measures, ensuring compliance with SGS standards, and securing accountability on SLAs and KPIs.
• Drive effective collaboration between internal staff and outsourced resources to maintain seamless execution and knowledge transfer.
• Oversee vendor-managed employees’ onboarding, training, and day-to-day performance to ensure consistent service quality and cultural alignment.

Qualifications and Experience

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or an equivalent field.
• Experience: A minimum of 10 years of relevant experience, with at least 5 years in a managerial role.

Location and Work Type

This is a part-time position located in Jeddah, Makkah, Saudi Arabia. The salary for this role will be disclosed during the hiring process.