CRM Engineer

About the Role

KUN Sports is seeking a CRM Engineer to join its team in Jeddah, Makkah, Saudi Arabia. This is a full-time position responsible for the development, configuration, maintenance, and support of the organization’s CRM platforms and associated customer systems. The role ensures that CRM solutions are robust, efficient, and aligned with business objectives.

Role Purpose and Collaboration

The CRM Engineer plays a central role in ensuring that CRM solutions, including Salesforce where applicable, meet business requirements, enhance sales and service operations, improve reporting accuracy, and facilitate effective customer relationship management. This position involves close collaboration with Sales, Marketing, Customer Service, Operations, Finance, and IT teams to deliver comprehensive CRM solutions, automation, dashboards, workflows, and integrations.

Key Responsibilities

• Configure CRM objects, entities, fields, forms, page layouts, workflows, validation rules, approval processes, and user permissions.
• Develop and maintain CRM platform customizations based on defined business requirements.
• Support the automation of CRM processes, including lead and opportunity management, customer follow-up, service, and reporting workflows.
• Build and enhance CRM dashboards, reports, and data views to provide actionable insights.
• Work with business stakeholders to understand sales, marketing, service, and operational requirements, translating these into clear CRM platform solutions.
• Support integrations between CRM platforms, such as Salesforce, and other internal or external systems, including API connections and data synchronization.
• Prepare and execute test cases for new CRM features and system changes, supporting user acceptance testing with business teams.
• Support CRM user training, provide guidance on system usage, and create user guides or training materials as needed.
• Maintain proper access controls, roles, profiles, and permission sets to ensure compliance with internal policies, data privacy, and security standards.

System Support and Maintenance

• Provide daily technical support for CRM users and resolve related platform or system issues.
• Troubleshoot system errors, user access issues, data problems, workflow failures, and integration challenges.
• Monitor system performance and recommend improvements to ensure scalability, reliability, and maintainability.
• Support CRM platform releases, upgrades, testing, and deployment activities, including rollback planning and issue resolution.
• Maintain technical documentation for configurations, changes, and support procedures.

Qualifications and Experience

• A minimum of 3+ years of experience in CRM engineering, administration, or a related technical role.
• Demonstrated experience with CRM platforms and related customer systems, including Salesforce.
• Proven ability to configure, develop, and maintain CRM solutions aligned with business requirements.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, offering an opportunity to contribute to the technological infrastructure of KUN Sports.