Dir Sales & Marketing A

About the Role

Le Méridien Hotels & Resorts is seeking a Director of Sales & Marketing A for its operations in Makkah. This full-time role is responsible for managing the hotel's sales department, particularly for properties with booking peaks exceeding 300 guest rooms and significant local food and beverage revenue. The Director will provide daily leadership to the sales staff, focusing on achieving sales goals and overall hotel revenue targets.

Key Responsibilities

• Manage the hotel's passive and active sales efforts, ensuring alignment with brand service strategies and initiatives.
• Develop and implement hotel-wide strategies to deliver products and services that meet or exceed customer expectations and provide a return on investment.
• Evaluate the hotel's participation in various sales channels and establish strong working relationships to proactively position and promote the hotel.
• Manage the marketing budget to develop hotel-specific activities, promotions, and ancillary efforts to drive revenue.
• Coordinate with regional marketing and communications teams to promote regional and national promotional activities.
• Serve as the sales liaison for the General Manager, Hotel Leadership Team, Group Sales, and Regional Sales Managers.
• Participate in sales calls and communications to acquire new business and close deals.
• Implement and support Marriott Guest Services Standards and hotel brand standards.
• Manage effective resolution of customer issues resulting from the sales process.

Building Relationships and Leadership

• Establish strong collaborative partnerships with local organizations to enhance brand and product awareness.
• Build community and public relations by ensuring hotel participation in local, regional, and national exhibitions and customer activities.
• Execute exemplary customer service to enhance satisfaction and loyalty, understanding customer needs and recommending appropriate features and services.
• Develop sales goals and strategies, verifying consistency with brand business strategies.
• Guide leaders in revenue-generating departments to develop effective strategies and set aggressive goals.
• Collaborate with Human Resources to attract, develop, and retain talent, and to monitor compliance with legal requirements.
• Forecast talent needs and manage talent acquisition strategies to minimize turnover.
• Identify, train, and mentor group sales personnel, utilizing available on-the-job training tools.

Qualifications and Experience

Candidates should possess 5-10 years of experience in sales and marketing, preferably within the hotel industry.

• Required:

  • Two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 4 years of experience in sales and marketing or a related professional area.
  • OR a four-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 2 years of experience in sales and marketing or a related professional area.

• Preferred:

  • Four-year university degree.
  • Demonstrated team supervision skills.
  • Sales experience within the hotel industry, showing progressive career development and excellent performance.