E commerce Specialist📣 Job Ad

about 2 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Job Description

About the Role

* Moller - Maersk is seeking an E-commerce Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to managing and expanding relationships with key fulfillment customers, ensuring operational excellence, and enhancing customer satisfaction within the e-commerce sector.

Role Overview

The successful candidate will serve as the primary point of contact between customers and various internal operations teams. This involves a focus on understanding specific business requirements, monitoring performance indicators, and driving initiatives that contribute to service level achievement and continuous improvement within e-commerce fulfillment operations.

Key Responsibilities

Manage a dedicated portfolio of e-commerce fulfillment customers.
Cultivate strong customer relationships and gain a deep understanding of their business requirements.
Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure target service levels are consistently met.
Lead and facilitate Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
Coordinate effectively with internal teams including Operations, Transportation, Inventory, IT, and Customer Service.
Analyze operational data to identify trends and provide actionable recommendations for improvement.
Support the onboarding and implementation processes for new customers.
Drive continuous improvement initiatives across fulfillment operations.
Identify and support opportunities for account growth.

Qualifications and Experience

Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
Minimum of 3 years of experience in Fulfillment, Warehousing, Logistics, or Account Management.