Ecommerce & Marketing Coordinator📣 Job Ad

About Medical Outfit

Medical Outfit is a company operating in Jeddah and Makkah. We are currently seeking an Ecommerce & Marketing Coordinator to contribute to our team and support our business operations.

The Role

The Ecommerce & Marketing Coordinator is a full-time position based in Jeddah, Makkah. This role integrates responsibilities across e-commerce operations, customer service, order management, marketing coordination, and partnership development. The coordinator will be responsible for ensuring a seamless customer experience while supporting marketing initiatives and overall business growth.

Key Responsibilities

• Customer Service: Respond to customer inquiries via WhatsApp and other communication channels. Monitor and respond to customer reviews and feedback, ensuring prompt and professional handling of complaints. Coordinate with the Finance Department regarding customer refunds, payment discrepancies, and related issues. Handle customer inquiries and complaints related to online payment service providers. Follow up with shipping and logistics providers to resolve delivery or shipment issues.
• E-Commerce Operations: Manage and process online sales orders, ensuring timely and accurate order fulfillment from receipt to delivery. Coordinate with the warehouse regarding product availability, order fulfillment, and operational issues. Create and manage promotional campaigns and discount codes on the company's e-commerce platform. Monitor promotional performance and prepare basic reports. Support day-to-day e-commerce operations to ensure smooth order processing. Coordinate with third-party service providers and business communication platforms to support operational and marketing activities.
• Marketing & Influencer Coordination: Coordinate with influencers, content creators, and brand ambassadors. Organize influencer collaborations and campaign requirements. Prepare monthly payment requests for influencers and content creators. Coordinate User-Generated Content (UGC) collaborations. Track campaign activities and maintain collaboration records.
• Partnerships & Business Development: Coordinate partnerships and sponsorship opportunities with universities, hospitals, corporate organizations, and other institutions. Support the planning and execution of marketing campaigns and brand initiatives.

Qualifications and Experience

• 0-1 years of relevant professional experience.

Work Environment and Compensation

This is a full-time position located in Jeddah, Makkah. The starting salary for this role is SAR 5,200.

Application Information

Candidates who meet the specified requirements are encouraged to apply.