Front Desk Agent (Saudi)📣 Job Ad

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company. Specializing in hotel operations, asset management, and F&B strategy, the company leverages a team of industry veterans to deliver tailored solutions. Their expertise focuses on enhancing efficiency, optimizing revenue, and maximizing asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, developing and operating a dynamic portfolio of upscale hotels, residences, and award-winning restaurants.

The Role: Front Desk Agent

The First Group Hospitality is seeking a Front Desk Agent to join their team in Makkah and Jeddah. This full-time role is crucial for delivering excellent guest service by managing all front desk operations. As the first point of contact for guests, the Front Desk Agent plays a key role in creating a positive and welcoming experience, ensuring smooth check-in and check-out processes, and effectively addressing guest inquiries.

Core Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records and update systems accordingly.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Handle cash, billing, and payment transactions in line with hotel policies.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow hotel policies, procedures, and service standards.

Candidate Requirements

Candidates for this position should possess 0-1 years of relevant experience in a hospitality or customer service role. A strong commitment to guest satisfaction and adherence to hotel operational standards are essential. The ability to manage multiple tasks effectively in a fast-paced environment is also important for success in this role.

Qualifications and Availability

• 0-1 years of experience in a related field.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Work Location

This full-time position is based in the Kingdom of Saudi Arabia, with opportunities available in both Makkah and Jeddah.