Guest Experience Expert (saudi only)📣 Job Ad

About Courtyard by Marriott

Courtyard by Marriott is dedicated to serving the needs of travelers, having pioneered the first hotel concept specifically designed for business travelers. Today, the Courtyard experience aims to empower guests regardless of their trip's purpose. As part of the Marriott International portfolio of brands, Courtyard fosters an environment where individuals can perform their best work and develop professionally.

The Role: Guest Experience Expert

Courtyard by Marriott in Makkah, Saudi Arabia, is seeking a Guest Experience Expert to join its full-time team. This role is open to Saudi nationals only and requires 0-1 years of experience. The primary objective is to deliver memorable and unique experiences, guiding guests throughout their entire stay from check-in to check-out.

Key Responsibilities

• Deliver a comprehensive range of services to guests throughout their stay.
• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.
• Ensure all transactions are seamlessly integrated into the overall guest experience.

Candidate Profile and Expectations

The ideal candidate is an achiever passionate about providing an exceptional guest experience and committed to continuous improvement. Success in this role requires adherence to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Professional uniform, personal appearance, and communication are essential.

Work Environment and Physical Requirements

Guest Experience Experts are expected to maintain a safe workplace and be actively engaged, which includes standing, sitting, or walking for extended periods. The role involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Join Our Team

Join Courtyard by Marriott and become part of a global team dedicated to providing outstanding hospitality in Makkah.