Guest Experience Expert (Saudi National)📣 Job Ad

About the Opportunity

Marriott International is seeking a Guest Experience Expert for a full-time position in Makkah. This role is designed for individuals with 0-1 years of experience who are dedicated to delivering exceptional service and creating memorable guest stays.

Role Purpose

The Guest Experience Expert is responsible for building a unique and memorable experience for guests, extending beyond standard check-in and check-out procedures. This position involves taking initiative to deliver a wide range of services that guide guests throughout their entire stay, with the empowerment to address needs proactively within their operational space.

Key Responsibilities

• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.
• Ensure transactions are integrated seamlessly into the overall guest experience.

Core Success Factors

Success in this role, regardless of specific duties, is contingent upon adherence to several critical factors:

• Creating and maintaining a safe workplace environment.
• Following all company policies and established procedures.
• Maintaining strict confidentiality of sensitive information.
• Protecting company assets from loss or damage.
• Upholding high quality standards in all aspects of service.
• Ensuring a professional uniform, personal appearance, and clear communications.

Qualifications and Physical Demands

Candidates for the Guest Experience Expert position should meet the following requirements:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

The role also involves certain physical requirements, including the ability to be on feet and moving around, which may involve standing, sitting, or walking for extended periods. Experts are expected to take a hands-on approach, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Application Information

This full-time opportunity with Marriott International in Makkah offers a dynamic environment for individuals passionate about guest service. Qualified candidates are encouraged to apply.