Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Marriott International is seeking a Guest Experience Expert to join our team in Jeddah. This full-time role is designed for individuals with 0-1 years of experience who are committed to delivering memorable and unique guest experiences beyond standard check-in and check-out processes.

Role Overview and Approach

Guest Experience Experts take the initiative to provide a comprehensive range of services that guide guests throughout their entire stay. Individuals in this role are empowered to manage their workspace and execute necessary tasks to ensure guest satisfaction and a seamless experience.

Key Responsibilities

• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.
• Integrate transactions smoothly into the overall guest experience.

Operational Standards and Physical Requirements

Success in this position requires adherence to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Professionals in this role are expected to maintain a professional uniform, personal appearance, and communication style. The role involves physical activity, including standing, sitting, or walking for extended periods, and taking a hands-on approach to work, which may include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Delta Hotels by Marriott

Delta Hotels by Marriott focuses on providing a seamless travel experience, thoughtfully designed to meet the essential needs of modern frequent travelers. The brand delivers key essentials while eliminating unnecessary elements, ensuring guests can focus on what matters most. Delta Hotels maintains a warm, wise, and in-control approach, with a strong presence in Canada, the United Kingdom, and the United States, and is expanding globally.

Career with Marriott International

Joining Delta Hotels means becoming part of the broader portfolio of brands under Marriott International. This affiliation offers opportunities for professional growth, contributing to a global team, and personal development within the hospitality industry.