Hotel Cleanliness Supervisor📣 Job Ad

About the Role

Marriott International is seeking a Hotel Cleanliness Supervisor for a full-time position in Makkah, Saudi Arabia. This role is central to maintaining high standards of cleanliness across guest rooms and public areas, ensuring guest satisfaction, and supporting daily housekeeping operations. The supervisor will also provide essential assistance to management in various human resources functions.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool following cleaning to ensure adherence to quality standards.
• Prepare and verify room availability reports, determine discrepancies, prioritize cleaning schedules, and update guest departure statuses.
• Assist the Housekeeping Department in managing daily activities and operations.
• Serve as a liaison, coordinating efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve room discrepancy issues in collaboration with the Front Desk.
• Prepare, distribute, and communicate any changes to assignment sheets or work boards.
• Communicate all operational issues effectively to the subsequent shift.
• Complete all required administrative paperwork accurately and on time.

Management and HR Support

In addition to operational duties, the Hotel Cleanliness Supervisor will provide direct support to management across several human resources areas, contributing to team development and performance.

• Assist with employee hiring processes, including interviews and onboarding.
• Support employee training, scheduling, and performance evaluations.
• Participate in employee counseling, discipline, motivation, and coaching initiatives.

Workplace Standards and Physical Requirements

Candidates must adhere to company policies and maintain a professional demeanor while performing duties that require various physical capabilities.

• Comply with all company safety policies and procedures, report hazards, accidents, or injuries, and complete required safety training.
• Maintain a neat and professional uniform and personal appearance.
• Protect company information and assets, ensuring privacy and security.
• Support co-workers, fostering teamwork and mutual respect to achieve common goals.
• Meet all quality assurance expectations and standards consistently.
• Ability to move quickly (*, running, walking, jogging) and read fine print.
• Visually inspect tools, equipment, or machines for defects.
• Utilize computers or point-of-sale systems for work-related information.
• Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Navigate narrow, confined, or elevated spaces, and move on inclined, uneven, or slippery surfaces and stairways.
• Continuously use manual dexterity and motor skills, frequently employing both hands.
• Lift, carry, and place objects weighing up to 55 pounds (** kg) without assistance, and heavier objects with assistance.
• Push and pull loaded maintenance carts and other work-related machines on various surfaces.
• Stand, sit, kneel, or walk for prolonged periods or frequently throughout the work shift.
• Listen and respond appropriately to employee concerns and communicate professionally.

Qualifications

• High School Diploma or GED equivalent.
• At least 1 year of related work experience in a similar environment.
• At least 1 year of supervisory experience.

General Expectations

The Hotel Cleanliness Supervisor is expected to perform all assigned duties with professionalism and efficiency, contributing positively to the team and guest experience. This full-time role requires flexibility to undertake other reasonable job duties as requested by supervisors.