Customer Service Representative

About the Project Coordinator Role

Halliburton is seeking a Project Coordinator to join its team in Medina, Saudi Arabia, within the Madinah Region. This full-time position offers the opportunity to contribute to a leading global provider of products and services to the energy industry. The role is designed for individuals who aim to innovate, achieve, grow, and lead in a challenging professional environment.

Role Overview and Responsibilities

As a Project Coordinator, your primary responsibility will be to coordinate activities across single to multiple rig projects. While these projects typically have a limited risk profile due to minimal inter-Product Service Line (PSL) dependency, performance-based contracts, or limited non-core third-party services, you will also gain experience by learning from and sharing responsibilities with a senior project manager on larger, more complex integrated projects. This role requires extensive coordination and management of various service lines and limited non-core third parties.

• Coordinate projects that require comprehensive management of various service lines and limited non-core third parties.
• Lead scheduled meetings to review performance indicators and implement management systems to enhance efficiencies and performance.
• Actively participate in and lead operational problem-solving during project execution, including leading or supervising investigations into Safety Quality (SQ) events or risks.
• Plan, organize, and coordinate projects for 3 or more product service lines (PSLs) in accordance with established company policies and procedures.
• Champion Halliburton and the Customer's Health, Safety, and Environmental (HSE) regulations, expectations, and guidelines.
• Verify that equipment received at the well site conforms to documented specifications and requirements.
• Ensure all third-party rental/purchase equipment has current inspection and testing documentation.
• Lead internal pre-project execution exercises (*, Drilling Well On Paper / Completing Well On Paper) and post-project review/close-out meetings.
• Participate in regularly scheduled project safety meetings and Business/Operations Performance Reviews.
• Conduct performance reviews in alignment with established PSL and Project Key Performance Indicators (KPIs).
• Maintain detailed records of Daily Operations Reports in OpenWells, focusing on productive times and NPT classification.
• Ensure the latest versions of project procedures and expectations are maintained and communicated to all Halliburton personnel.
• Evaluate PSL operational performance and the applicability of technology offerings.
• Manage the project Performance Optimization Plan.
• Resolve all cross-PSL issues with the customer prior to final invoicing and report processing.
• Document lessons learned and communicate them to the District and Project Leadership Team.
• Maintain a positive attitude, professionalism, and discretion, demonstrating excellent communication skills and the ability to work effectively with diverse individuals within the organization.
• Demonstrate strong leadership skills and client interface capabilities.

Qualifications and Experience

• A bachelor's degree in a suitable STEM (Science, Technology, Engineering, or Mathematics) field.
• A minimum of 3 years of related experience.
• A minimum of 2 years of full-time oil and gas experience.

Required Skills

• Project Coordination
• Performance Indicators
• Management Systems
• Problem Solving
• Health, Safety, and Environmental (HSE)
• Leadership
• Client Interface
• Communication Skills

Work Location and Type

This is a full-time position located in Medina, within the Madinah Region of Saudi Arabia. The role is part of the Operations job family and is associated with the Production Enhancement Product Service Line.

• Sell a wide range of company products to assigned customers.
• Implement planograms effectively.
• Issue special order requests as needed.
• Collect invoices according to company policy.
• Prepare documentation for call cycles or business reviews.
• Identify and report new customers to the team leader.
• Address customer complaints and report unresolved issues.
• Present customer orders and daily collections to the team leader.
• Manage returns for defective products.
• Conduct quarterly customer account reconciliations.
• Perform inventory checks during visits to cover warehouses and shelves.

• Minimum High School degree.
• 1 to 2 years of experience in sales or a related field.