خدمة عملاء ومبيعات

Job responsibilities: - Respond to incoming customer calls, emails, chats, and social media messages regarding billing issues, product issues, and inquiries. - Search for sales opportunities/leads through calls, email, and social media. - Provide quotes and process orders, as well as cancel them. - Assist customers in completing orders through the website or any other channels. - Inform customers about promotional offers and discounts. - Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to address the problem.