About the Role
Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.
Key Responsibilities
- Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
- Install, configure, and prepare POS devices and peripherals for both new and existing branches.
- Monitor system performance to ensure hardware and software are operating efficiently and effectively.
- Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
- Support branch operations through shift-based coverage to guarantee technical availability during business hours.
- Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
- Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
- Coordinate with external vendors and service providers to obtain advanced technical support when required.
- Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
- Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
- Ensure strict adherence to IT policies, security standards, and established operational procedures.
- Assist with hardware inventory management and asset tracking activities.
- Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
- Provide technical guidance and user support to branch employees as necessary.
- Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.
Qualifications and Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
- 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
- Demonstrated experience supporting POS systems and working within branch operations environments.
- Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
- Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
- Good communication and customer service abilities, with a focus on providing excellent support to end-users.
- Flexibility to work on shifts and willingness to travel between branches as required by the role.
Required Skills
- Technical Support
- IT Support
- Help Desk Operations
- POS Systems Management
- Networking Fundamentals
- CCTV Systems
- Hardware Troubleshooting
- Operating Systems
- Problem-Solving
- Troubleshooting
- Communication Skills
- Customer Service
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.
about 6 hours ago
