Account Manager HR PRO GRO📣 Job Ad

About AstroLabs and the Role

AstroLabs is the Gulf’s leading business expansion platform, providing end-to-end solutions for high-growth companies establishing and growing in Saudi Arabia and the UAE. These solutions include business setup, entity management, compliance, and ongoing operational support. We are seeking a Full-time Account Manager, HR, GRO, PRO to join our rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions. This role is based in Riyadh, Saudi Arabia, and is critical for delivering exceptional customer experience and supporting client portfolio growth.

Key Responsibilities

• Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization, payroll, and compliance with governmental regulations.
• Utilize governmental portals such as QIWA, GOSI, Mudad, MISA, and MC to ensure regulatory compliance and operational efficiency.
• Build and maintain relationships with government entities and external partners to facilitate service delivery.
• Ensure accurate capture and maintenance of all client data and documentation within internal systems.
• Refine processes to enhance efficiency and service quality, and proactively implement new service offerings.
• Manage a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are met.
• Provide proactive advisory support to clients on regulatory requirements and operational optimization in Saudi Arabia.
• Manage end-to-end client engagement, from onboarding to offboarding, focusing on satisfaction, testimonials, and referrals.
• Handle escalations from junior team members, providing guidance and coaching for complex issue resolution.
• Drive client retention and renewals to ensure high customer satisfaction and continued business growth.
• Identify and implement new services and process improvements to enhance client value.
• Stay informed on industry trends and regulatory changes to maintain AstroLabs' leadership in HR, GRO, and PRO services.
• Represent AstroLabs at industry events, workshops, and networking sessions to build relationships and support business growth.

Candidate Profile

The ideal candidate will be an experienced operations and customer excellence professional with 5-10 years of experience and a proven track record of successfully managing a client portfolio. This role requires an individual who can independently manage complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and sales skills are essential for building client relationships, promoting retention, and driving renewals. We seek professionals who are ambitious, take ownership, and are committed to excellence.

Leadership and Development

This role is designed for professionals eager to develop leadership capabilities. The Account Manager will support Saudi Vision 2030 by enabling businesses to thrive in Saudi Arabia, navigating regulatory landscapes seamlessly. Responsibilities include mentorship and coaching for junior team members, leading by example in operational execution and problem-solving, and participating in structured leadership development initiatives to prepare for senior management roles. The role also involves actively contributing to a collaborative team environment that fosters continuous improvement.

Why Join AstroLabs

AstroLabs is committed to the growth and development of its team members, providing mentorship, training, and leadership opportunities for career advancement. This position offers the opportunity to refine leadership skills, take on increased responsibility, and contribute to the future of business expansion in the Gulf as part of a high-performance team.

Application Process

Interested candidates are invited to submit their applications for this Full-time position. Salary details will be discussed during the interview process.