Key Account Manager📣 Job Ad

About alfanar and the Key Account Manager Role

alfanar, headquartered in Riyadh, Saudi Arabia, is a diversified company operating construction and manufacturing businesses, design and development centers, and various facilities across the Middle East and internationally. alfanar Construction is recognized as a Grade I contractor by the Saudi Government. The company's manufacturing activities include ceramic tiles, façade cladding, architectural aluminum products, precast concrete, and office & home furniture. alfanar is seeking a Key Account Manager to join its team in Jeddah, Saudi Arabia, for a full-time position.

Role Purpose

The primary purpose of this role is to manage key customer relationships, ensuring their needs and requirements are met with timely service and adherence to quality standards. The Key Account Manager will work within the Project Sales Department to build and maintain strong customer relationships and achieve established plans and targets in line with company policies and procedures.

Key Responsibilities

• Provide solutions and answers to key customers' requirements and queries to ensure satisfaction and maintain business relationships.
• Proactively engage with potential clients and promote new company products.
• Offer product suggestions and alternatives to customers during the selection process.
• Upload relevant customer data to the C4C (Customer Relationship Management) system.
• Submit samples and necessary documents to clients and follow up for approval.
• Propose new ideas and strategies to enhance sales performance.
• Monitor competitor activities in the market, including new products, pricing, and promotions, and inform the Project Sales department.
• Prepare and submit quotations to clients, diligently following up until approval.
• Attend team meetings to ensure alignment and stay informed.
• Monitor and follow up on collections with clients and coordinate accounts for bank posting.
• Provide weekly and monthly progress reports.

Managerial Accountabilities

This role encompasses broader managerial responsibilities, including the ability to recruit, recognize, and develop high-performing individuals to build a robust management pipeline. It involves guiding low performers towards improvement or managing their exit, ensuring equitable treatment of subordinates, and basing assessments on performance that leads to planned results. The role requires full responsibility for operations, proactive problem anticipation, and timely decision-making to deliver required results with quality and cost efficiency. The Key Account Manager will contribute to transforming corporate goals into business plans, monitoring performance, and initiating corrective actions. Furthermore, the position involves developing organizational structures, ensuring job description availability, driving business process improvements through system development and automation, and upholding quality as a prime competitive advantage. Adaptation to new techniques, technologies, and business models is expected, alongside ensuring a safe, secure, and legal work environment.

Required Experience

Candidates should possess 2 to 5 years of relevant professional experience.

Application Details

The salary for this position will be discussed during the interview process and is not disclosed at this time.