Account Manager - HR,PRO,GRO📣 Job Ad

About the Role

AstroLabs is seeking a proactive and experienced Account Manager to lead post-company setup operations, focusing on HR, PRO, and GRO services. This role is crucial for delivering a high-quality client experience and driving the growth of our client portfolio within our rapidly scaling Post Setup business line in Riyadh. The position is suited for an ambitious professional aiming to take ownership, build expertise, and develop into a leadership role while contributing to Saudi Vision 2030. You will be instrumental in enabling businesses to establish and scale their operations in Saudi Arabia, ensuring they navigate regulatory landscapes effectively.

Key Responsibilities

• Oversee and execute HR, GRO, and PRO services, including license renewals, work permit processing, Saudization initiatives, payroll management, and ensuring compliance with governmental regulations.
• Utilize governmental portals such as QIWA, GOSI, Mudad, MISA, and MC for regulatory compliance and operational efficiency.
• Build and maintain strong relationships with government entities and external partners to ensure smooth and timely service delivery.
• Ensure accurate capture, meticulous maintenance, and secure storage of all client data and documentation within internal systems.
• Continuously refine operational processes to enhance efficiency, improve service quality, and proactively implement new service offerings.
• Take full ownership of a diverse client portfolio, ensuring HR, GRO, and PRO needs are met to the highest standards.
• Provide proactive advisory support to clients on regulatory requirements and operational optimization in Saudi Arabia.
• Manage the end-to-end client engagement lifecycle, from onboarding to offboarding, ensuring high satisfaction and gathering testimonials and referrals.
• Handle escalations from junior team members, providing expert guidance and coaching to resolve complex client issues.
• Drive client retention and renewals by ensuring consistent customer satisfaction and fostering business growth.
• Undertake mentorship and coaching responsibilities to support junior team members' development.
• Lead by example, demonstrating strong operational execution, problem-solving capabilities, and exceptional customer service.
• Contribute to a collaborative team environment, fostering continuous learning and improvement.
• Identify and implement new services and process improvements to enhance client value.
• Stay informed about industry trends and regulatory changes to maintain AstroLabs' leadership in HR, GRO, and PRO services.
• Represent AstroLabs at industry events and networking sessions to build relationships and drive business growth.

Qualifications and Requirements

• An ambitious professional with a strong desire to grow into a management role.
• A minimum of 2 years of experience in Account Management, Operations, or Customer Success within a KPI-driven environment in Saudi Arabia.
• A background in HR, GRO, PRO, Company Setup, or Corporate Services is highly desirable.
• Full fluency in both Arabic and English, complemented by excellent communication skills.
• A strong ability to manage client accounts independently, coupled with a solutions-driven mindset.
• Exceptional attention to detail and a process-driven approach, with outstanding organizational and task management skills.
• Skilled in data analysis and reporting, with the ability to use insights to drive continuous improvements.
• A natural people person with a passion for mentoring, coaching, and supporting team development.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with CRM tools.
• A commitment to professional growth, demonstrated by actively engaging in training and development opportunities.
• A brand ambassador for AstroLabs, embodying core values of Ownership, Ambition, and Excellence.

Required Skills

• Account Management
• Operations Management
• Customer Excellence
• Regulatory Compliance
• HR Services
• PRO Services
• GRO Services
• License Renewals
• Saudization
• Government Portal Management (QIWA, GOSI, Mudad, MISA, MC)
• Customer Service
• Sales Skills
• Detail-Oriented
• Process-Driven
• Data Analysis
• Reporting
• Mentoring
• Coaching
• Microsoft Office Suite (Excel)
• CRM Tools

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic and scaling business environment at AstroLabs, the Gulf's leading business expansion platform dedicated to empowering high-growth companies.