Account Manager

About the Role

Ericsson is seeking an experienced Account Manager to enhance engagement with one of its strategic customers in Riyadh. This full-time role focuses on building trusted relationships, navigating complex customer organizations, and converting customer priorities into sustainable and profitable business opportunities. The Account Manager will engage stakeholders across various functions and coordinate internal Ericsson teams to deliver compelling customer propositions.

Role Context and Objectives

The primary objective of this position is to strengthen Ericsson's position as a trusted strategic partner. While prior knowledge of Ericsson's products and solutions is beneficial, the ability to understand the customer's business, learn new technology domains, manage complex stakeholder environments, and lead opportunities from initial engagement through commercial closure and execution follow-up is crucial.

Key Responsibilities

• Build, maintain, and expand trusted relationships across the customer organization at executive, management, and operational levels.
• Develop a strong understanding of the customer’s organization, decision-making dynamics, business priorities, and technology agenda.
• Create and maintain stakeholder maps and engagement plans across multiple customer functions.
• Identify and develop business opportunities by connecting customer needs with Ericsson’s capabilities.
• Lead complex sales engagements from opportunity identification and qualification through solution development, negotiation, and contract closure.
• Mobilize and coordinate internal stakeholders across solution domains, service delivery, commercial management, finance, legal, and product organizations.
• Develop and execute account and opportunity plans aligned with customer priorities and Ericsson’s growth objectives.
• Build alignment among stakeholders with different objectives and manage complex or sensitive customer situations effectively.
• Maintain momentum across opportunities by establishing clear actions, ownership, and decision timelines.
• Lead commercial discussions and support profitable growth while managing contractual, delivery, and business risks.
• Ensure accurate forecasting, pipeline management, and account governance.
• Maintain accountability for customer satisfaction and business outcomes after contract closure.

Qualifications and Requirements

• Bachelor’s degree in business, engineering, technology, or a related discipline, or equivalent professional experience.
• Proven experience in account management, consultative sales, or business development within telecommunications, ICT, technology, or a comparable complex B2B environment.
• Strong track record of developing relationships and influencing stakeholders within large, complex organizations.
• Experience managing multiple customer and internal stakeholders with different priorities and levels of authority.
• Demonstrated ability to develop and progress complex opportunities through long, multi-stage sales cycles.
• Ability to understand customer business and technology needs and translate them into clear value propositions.
• Strong commercial and financial acumen, including experience with business cases, pricing, negotiation, and risk management.
• Strong ownership, judgment, problem-solving, and follow-through.
• Excellent communication, presentation, and negotiation skills.
• Ability to influence and coordinate cross-functional teams without relying on formal authority.
• High standards of ethics, integrity, and compliance.

Work Type

This is a full-time position based in Riyadh.