img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Almanea Co. is seeking a dedicated and skilled After Sales Service Technician to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring a high level of customer satisfaction and driving the success of our service offerings by providing expert technical support for a wide range of computing and mobile devices. You will be responsible for diagnosing, repairing, and troubleshooting issues, ensuring efficient and accurate service delivery.

Reporting to the After Sales Service Senior Technician within the Computing and Mobiles department, this role also involves achieving service sales targets. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and a commitment to delivering exceptional customer experiences.

Key Responsibilities

  • Greet customers warmly, actively listen to their concerns, and provide clear, concise explanations of technical issues, repair options, and service package contents.
  • Proactively follow up with customers regarding the progress of their repairs.
  • Adhere strictly to all company policies and procedures, including those related to health, safety, and security.
  • Effectively manage customer expectations concerning repair timelines and associated costs.
  • Provide regular updates on the status of repairs, ensuring a smooth and positive service experience from the initial contact through to the completion of the service.
  • Perform advanced diagnostics, troubleshooting, and repairs on a variety of computing devices, including laptops, desktops, and tablets, as well as mobile phones (iOS & Android).
  • Conduct software installations, virus removals, data transfer or recovery, and operating system repair or reinstalls.
  • Maintain a high standard of work quality, ensuring all repairs are completed efficiently, accurately, and returned to the customer within the committed timeframe.
  • Execute Return Merchandise Authorization (RMA) and Dead on Arrival (DOA) procedures efficiently, ensuring timely returns to customers.
  • Coordinate with suppliers and external repair centers to track the status of items under repair and confirm that repaired items are returned to the showroom and ready for customer collection by the committed date.

Qualifications and Experience

  • Bachelor's degree or diploma in Information Technology, Electronics, or a related field.
  • Minimum of 2 years of relevant experience.
  • Proven experience in consumer electronics after-sales service for computing and mobile devices is a mandatory requirement.

Required Skills and Proficiencies

  • Proficiency in diagnosing, repairing, and troubleshooting computing and mobile devices.
  • Expertise with laptops, desktops, tablets, and mobile phones (iOS & Android).
  • Skilled in software installations, virus removals, data transfer, data recovery, and operating system repair/reinstalls.
  • Experience with RMA and DOA procedures.
  • Strong knowledge of various operating systems, including Windows, macOS, iOS, and Android.
  • Excellent problem-solving and analytical skills.
  • Strong organizational skills and meticulous attention to detail.
  • Ability to work independently and collaboratively as part of a team.
  • Commitment to achieving service sales targets and ensuring customer satisfaction.

Work Environment and Locations

This is a full-time position. The role is based in Riyadh, with potential opportunities in Al-Ahsa and Al Qassim. Almanea Co. offers a professional work environment with opportunities for career growth.


Requirements

  • Requires 2-5 Years experience

Similar Jobs

Manager | Engineering AI & Data | AI & Data | Data Management (Energy Resources Industries) | Riyadh

📣 Job AdNew

Deloitte

Full-time

About the Role

Deloitte is seeking an experienced Manager to join its AI & Data practice, focusing on Data Management within the Energy Resources Industry. This full-time role is based in Riyadh, Saudi Arabia. The position offers an opportunity to contribute to a leading professional services firm by assisting clients in addressing complex data challenges, fostering sustainable growth, and unlocking value through advanced data management solutions.

Role Responsibilities

As a Manager in AI & Data, you will utilize deep technical and functional expertise to lead client engagements, mentor teams, and cultivate strong client relationships. Your responsibilities will include designing, implementing, and maturing enterprise data management capabilities to align with client business objectives and industry best practices. This role requires a thorough understanding of the oil and gas sector, particularly the upstream segment, and the ability to translate technical concepts into tangible business outcomes.

  • Design, implement, and mature enterprise data management capabilities across the oil and gas industry, with a specific focus on the Upstream sector.
  • Apply working knowledge of data management frameworks and standards such as DAMA, DCAM, CDMP, CMMI’s DMM, PPDM, and relevant national standards (*, NDMO for KSA), mapping them to client operating models.
  • Deliver across key data domains including data governance, metadata management, data quality, master & reference data management, data architecture, and data lineage/integration.
  • Implement essential data management artifacts such as governance operating models, policies, standards, business glossaries, data catalogues, data dictionaries, enterprise data models, and stewardship processes tailored for oil & gas needs.
  • Collaborate effectively with data engineers, architects, data scientists, OT/IT teams, and senior business stakeholders to design pragmatic, secure, and operational data solutions.
  • Translate technical concepts into compelling business cases and ROI models to support investment decisions for data management initiatives.
  • Identify process improvements and lead change programs to embed data capabilities into core business operations.
  • Lead senior client interactions, manage stakeholder expectations, present to C-suite audiences, and act as a trusted advisor throughout program lifecycles.
  • Develop proposal content and commercial responses, while managing the quality and risk associated with client engagements.
  • Lead, mentor, and develop multidisciplinary teams, providing performance feedback and career development guidance.
  • Take ownership of engagement financials, resource planning, and delivery quality, managing risks and escalations effectively.
  • Develop and refine market propositions, leveraging Deloitte's capabilities to address client needs.
  • Collaborate with business leaders to achieve program outcomes and drive successful project delivery.

Qualifications and Experience

Candidates should possess an undergraduate or postgraduate degree in Computer Science, Information Systems, Engineering, Data Science, Geoscience, Petroleum Engineering, or a related discipline. The role requires 10 to 15 years of experience in data management or related fields, with significant, demonstrable exposure to the oil & gas industry (both upstream and downstream). A proven track record leading data governance, metadata, data quality, or master data programs within Energy, Resources & Industrials (ER&I) or oil & gas clients is essential. Experience leading proposal development, business development activities, and managing client relationships is also required.

  • Undergraduate or postgraduate degree in a relevant technical or engineering discipline.
  • 10 to 15 years of experience in data management or related disciplines, with substantial oil & gas industry exposure.
  • Proven experience leading data governance, metadata, data quality, or master data programs in the Energy, Resources & Industrials sector.
  • Experience in proposal development, business development, and client relationship management.
  • Experience in Consulting/Big Four is a requirement; experience with leading consulting firms or global system integrators is a plus.
  • Experience with International Oil Companies (IOCs) is preferred.

Required Skills and Competencies

Strong communication, presentation, and stakeholder management skills are critical. Fluency in English (written and spoken) is required. Familiarity with data management platforms and cloud ecosystems is necessary. Comfort with OT/IT integration challenges in industrial environments is expected. Candidates should possess strong commercial acumen, with the ability to identify business opportunities where data management drives measurable value, such as revenue uplift, cost reduction, safety, and operational efficiency. Experience leading cross-functional teams to deliver under tight deadlines is also important. Exposure to data security, privacy, and regulatory compliance in oil and gas environments, including PII handling, data retention, and access control models for operational data, is beneficial.

  • Data Management, Data Governance, Metadata Management, Data Quality, Master & Reference Data Management, Data Architecture, Data Lineage/Integration.
  • Familiarity with Data Management Frameworks (DAMA, DCAM, CDMP, CMMI's DMM, PPDM, NDMO for KSA).
  • Knowledge of Data Management Tools and Platforms (*, Collibra, Informatica Axon, OneTrust, Erwin, Talend, Alation).
  • Experience with Cloud Platforms (AWS, Azure, GCP).
  • Proficiency with Informatica is preferred.
  • Understanding of Time and Historian Data Sources.
  • Expertise in Data Security, Data Privacy, and Regulatory Compliance.
  • Knowledge of PII Handling, Data Retention, and Access Control Models.
  • Strong Commercial Acumen, Client Engagement, Account Handling, and Stakeholder Management skills.
  • Experience in Business Case Development and ROI Models.
  • Skills in Process Improvement and Change Management.
  • Leadership, Mentoring, Performance Feedback, and Career Development capabilities.
  • Proficiency in Risk Management and Escalation Management.
  • Ability to develop Market Propositions.
  • Excellent Communication and Presentation Skills.
  • Comfort with OT/IT Integration.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Arabic language proficiency is considered a plus. Professional certifications in DAMA, DCAM, CDMP, or CMMI's DMM are also advantageous.

breifcase+10 years

locationRiyadh

about 1 hour ago

Payment Infrastructure Officer

📣 Job AdNew

Riyadh Air

Full-time

About the Role

Riyadh Air, Saudi Arabia's new national airline headquartered in Riyadh, is dedicated to transforming the Kingdom into a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is shaping the future of air travel. We are seeking a detail-oriented Payment Infrastructure Officer to ensure the continuous availability, stability, and optimization of our payment orchestration platform across all sales channels.

Role Overview and Responsibilities

This role is integral to maintaining the integrity of our financial ecosystem. The Payment Infrastructure Officer will be responsible for monitoring and operating end-to-end payment processes, including authorizations, captures, settlements, refunds, and chargebacks, ensuring accurate and timely transaction handling. Your work will directly contribute to enhancing acceptance rates and checkout success through payment performance monitoring, configuration support, and testing activities. Furthermore, you will play a key role in ensuring compliance with PCI DSS, card scheme rules, IATA requirements, and regulatory standards through routine control checks, exception documentation, and anomaly escalation. Collaboration with vendors, internal technical teams, and finance partners will be essential for resolving incidents, tracking SLAs, supporting integrations, and maintaining accurate settlement and reconciliation data. This is an opportunity to contribute to a highly specialized operational function at the core of Riyadh Air's commercial and financial operations.

  • Monitor and operate end-to-end payment processes, including authorizations, captures, settlements, refunds, and chargebacks, to ensure accurate and timely transaction handling.
  • Perform payment performance monitoring, configuration support, and testing activities to enhance acceptance rates and checkout success.
  • Support compliance with PCI DSS, card scheme rules, IATA requirements, and regulatory standards by performing routine control checks.
  • Document payment exceptions and escalate anomalies to relevant stakeholders.
  • Collaborate closely with vendors, internal technical teams, and finance partners to resolve incidents.
  • Track Service Level Agreements (SLAs) with payment partners and internal teams.
  • Support payment gateway and acquirer integrations.
  • Maintain accurate settlement and reconciliation data for all payment transactions.

Qualifications and Experience

  • A degree qualification is required.
  • A minimum of 3 years of experience in payments, financial services, or merchant or airline payment operations is essential.
  • Demonstrated understanding of the full payment transaction lifecycle, including authorization, capture, settlement, refunds, and chargebacks.
  • Practical experience supporting payment operations and resolving processing issues across multiple sales channels.
  • Hands-on knowledge of payment ecosystems, including orchestration platforms, gateways, acquirers, card schemes, and alternative payment methods.
  • Experience working with PCI DSS requirements is highly desirable.
  • Familiarity with card scheme rules is beneficial.
  • Experience with operational controls and incident handling processes is advantageous.

Key Skills

  • Payment Operations
  • Payment Orchestration Platforms
  • PCI DSS
  • Card Scheme Rules
  • IATA Requirements
  • Regulatory Standards
  • Incident Handling

Work Location and Type

This full-time position is based in Riyadh, Riyadh Region, Saudi Arabia. The role requires 2-5 years of relevant experience.

breifcase2-5 years

locationRiyadh

about 1 hour ago

Air Conditioner & Refrigerator Technician- Career Overseas Consultants Ltd.- Job ID:1495220

📣 Job AdNew

Bdjobs.com

Full-time

About the Role

Career Overseas Consultants Ltd. is seeking a skilled Air Conditioner & Refrigerator Technician for a full-time position in Riyadh, Saudi Arabia. This role is focused on contributing to the maintenance and operational efficiency of essential cooling and refrigeration systems.

Key Responsibilities

  • Install, commission, and test air conditioning and refrigeration systems.
  • Perform comprehensive preventive and corrective maintenance on HVAC and refrigeration equipment.
  • Diagnose and repair electrical, mechanical, and control system faults.
  • Inspect and service critical components including compressors, condensers, evaporators, expansion valves, thermostats, and fan motors.
  • Conduct refrigerant charging, recovery, leak detection, and pressure testing according to industry best practices.
  • Interpret technical drawings, wiring diagrams, and equipment manuals to guide repair and maintenance activities.
  • Monitor system performance, identify potential issues, and recommend improvements for operational efficiency.
  • Replace defective parts and components to ensure system integrity and functionality.
  • Ensure all maintenance activities comply with established safety regulations and environmental standards.
  • Maintain accurate maintenance records and prepare comprehensive service reports.
  • Respond promptly to emergency breakdowns and perform troubleshooting to minimize downtime.
  • Coordinate with supervisors and other maintenance personnel for timely task completion.

Qualifications and Requirements

  • Technical Diploma, Trade Certificate, or Vocational Training in Air Conditioning & Refrigeration Technology.
  • A minimum of 2 to 5 years of relevant work experience.
  • Preferred experience in Training Institutes, Engineering Firms, Real Estate, or Developer sectors.
  • A relevant HVAC Technician Certification.
  • A Refrigeration & Air Conditioning Trade Certificate.
  • Completed an Occupational Health & Safety Training Certificate.
  • Sound knowledge of HVAC and refrigeration systems, their components, and control mechanisms.
  • Ability to troubleshoot electrical and mechanical equipment effectively.
  • Familiarity with refrigerants, recovery procedures, and associated safety practices.
  • Ability to read and understand technical manuals and wiring diagrams.
  • Good communication and teamwork skills.
  • Strong problem-solving and analytical abilities.
  • Capability to work under pressure and meet demanding maintenance schedules.
  • Willingness to work at heights, in confined spaces, and under varying weather conditions.
  • Physical capability to lift and carry tools, equipment, and spare parts.
  • Physical fitness to perform all necessary maintenance and repair activities.

Required Skills

  • Installation, commissioning, and testing of air conditioning and refrigeration systems.
  • Preventive and corrective maintenance of HVAC and refrigeration equipment.
  • Diagnosis and repair of electrical, mechanical, and control system faults.
  • Inspection and servicing of key system components.
  • Refrigerant handling, including charging, recovery, leak detection, and pressure testing.
  • Interpretation of technical drawings, wiring diagrams, and equipment manuals.
  • System performance monitoring and efficiency improvement recommendations.
  • Component replacement and repair.
  • Adherence to safety regulations and environmental standards.
  • Maintenance record-keeping and service reporting.
  • Emergency breakdown response and troubleshooting.
  • Coordination with maintenance teams.
  • Proficiency in HVAC and Refrigeration principles.
  • Troubleshooting electrical and mechanical equipment.
  • Knowledge of refrigerants and safety practices.
  • Ability to interpret technical manuals and wiring diagrams.
  • Effective communication and teamwork.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet schedules.
  • Willingness to work in challenging environments including heights and confined spaces.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves hands-on work within the field of air conditioning and refrigeration maintenance.

breifcase2-5 years

locationRiyadh

about 1 hour ago