Reception Technician📣 Job Ad

About the Reception Technician Role

eXtra (United Electronics Co.) is seeking a reliable Reception Technician to join its After-Sales Services team in Riyadh. This full-time position involves direct customer interaction and technical support within the service center environment.

Key Responsibilities

• Monitor and ensure the performance of CE Services KPIs against agreed targets.
• Address customer technical inquiries related to repairs and device fixing.
• Provide regular updates to customers on the status and progress of their repairs.
• Manage and resolve customer technical complaints effectively.
• Contribute to the development and implementation of systems aimed at enhancing service quality.
• Maintain and update technical skills to uphold high service standards.
• Coordinate with planners and technicians to ensure timely readiness of repaired items before customer commitment dates.
• Ensure customers fully understand their technical issues, repair details, estimated costs, and collection times.
• Educate customers on device usage and conduct device testing at the counter.

Qualifications and Requirements

• This position is open to Saudi Nationals only.
• A technical background in electronics or home appliances is required.

Essential Skills

• Strong customer service capabilities.
• Effective communication skills.
• Ability to multitask in a dynamic, fast-paced environment.

Work Context

This is a full-time position based in Riyadh. The role operates within the After-Sales Services team at eXtra, focusing on customer technical support and service delivery.