Analyst II Business Process Transactions📣 Job Ad
in Dxc Technology
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
DXC Technology is looking for an Analyst II Business Process Transactions to join its team in Riyadh, Saudi Arabia. This full-time role is suitable for individuals with 0-1 years of experience seeking to advance their careers in business process analysis and customer service within a dynamic technological environment. The incumbent will play a key role in ensuring the smooth running of daily tasks and operations, serving as a primary point of contact for customer inquiries and requests.
Job Responsibilities
- Open and track customer service tickets, ensuring all inquiries are managed efficiently.
- Follow up with customers to ensure their inquiries are resolved within agreed-upon timeframes.
- Ensure no external requests are missed, maintaining a high level of service delivery.
- Handle all customer inquiries and requests professionally and with a customer-centric approach.
- Respond to customer requests by strictly following established processes and procedures.
- Manage task ownership across various services and departments to ensure smooth workflow.
- Assist in integrating new banks, entities, vendors, and suppliers into our systems.
- Identify, assess, and prioritize customer issues to ensure timely and effective resolution.
- Analyze reports to support investigations and identify root causes of problems.
- Write detailed analyses and propose solutions for various encountered situations.
- Provide external customers with regular updates on internal investigations.
- Ensure smooth delivery of daily tasks and operations, contributing to overall efficiency.
- Highlight and resolve operational issues as they arise, minimizing disruption.
- Maintain accurate data for customer requests and carefully manage records.
- Provide routine advice and support to external customers, fostering strong relationships.
- Ensure a thorough understanding and strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Qualifications and Requirements
- Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification.
- Diploma in Information Technology with 0-1 years of relevant experience.
Required Skills
- Strong proficiency in the Microsoft Office suite.
- Excellent written and verbal communication skills.
- Proven problem-solving and troubleshooting abilities.
- Ability to work effectively in a team and under pressure.
- Proficiency in both English and Arabic (written and spoken).
- Strong customer focus with effective follow-up skills.
- Basic abilities in diagnosing and analyzing technical issues.
- Proactive and detail-oriented approach to customer service.
- Commitment to timely issue resolution and achieving operational efficiency.
- Effective communication skills, essential for interacting with customers and internal teams.
- Ability to manage multiple tasks simultaneously while maintaining high service quality under pressure.
Job Details
This role is a full-time position, requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia.
Requirements
- No experience required
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