Ticket Clerk Jobs in Riyadh

We are looking for a professional receptionist to join our team, who will be responsible for receiving and directing visitors and clients, answering and transferring phone calls to the relevant departments, in addition to organizing appointments, managing administrative correspondence, and working in marketing. The ideal candidate must have excellent communication skills, the ability to handle basic computer systems, and maintain a professional appearance. We offer a comfortable work environment and professional development opportunities with a competitive salary and additional benefits.

About the Role

Wosol Concierge is seeking a professional and service-oriented Concierge Receptionist to join a premium customer experience project in Riyadh. This role is ideal for an individual who thrives on guest interaction, possesses a strong understanding of luxury service standards, and can manage requests with professionalism, accuracy, and calm communication. As the first point of contact, you will play a crucial role in creating a positive and memorable experience for all visitors, ensuring their needs are met efficiently and courteously.

Key Responsibilities

• Welcome guests and provide a positive first impression.
• Assist visitors with directions, information, and service inquiries.
• Register and coordinate guest requests clearly and accurately.
• Coordinate with service teams, valet, restaurants, boutiques, and internal departments to fulfill guest needs.
• Follow up on all requests until their satisfactory completion.
• Support guest service tracking and contribute to daily reporting.
• Handle complaints or concerns professionally and escalate them to the appropriate channels when required.
• Maintain strict confidentiality and protect guest information at all times.

Qualifications and Requirements

• Previous experience in reception, hospitality, customer service, retail, or concierge services is preferred.
• Strong communication and interpersonal skills are essential for effective guest interaction and team coordination.
• A professional attitude and an excellent customer service mindset are paramount.
• The ability to remain calm, organized, and efficient during busy periods is crucial.
• Good follow-up and coordination skills are necessary to ensure requests are managed effectively.
• English language skills are considered an advantage for this role.
• Availability to work shifts is required.
• 0-1 year of experience is preferred.

Required Skills

• Customer Service
• Communication
• Interpersonal Skills
• Concierge Services
• Hospitality
• Retail
• Luxury Retail
• VIP Guest Services
• Attention to Detail
• Service Ownership
• Ability to coordinate between multiple teams
• Comfortable working in a premium guest-facing environment

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a premium guest-facing environment, requiring adaptability to work shifts as needed.