Architect

About the Role

Right Job Security Solutions is seeking a motivated Sales Engineer to join our team in Riyadh. This full-time position focuses on delivering innovative ELV and Security Systems solutions across a variety of projects. The role is suitable for individuals with 0-1 years of experience, including recent graduates with a strong interest in the field.

Key Responsibilities

The Sales Engineer will be responsible for identifying and developing new business opportunities within the ELV and Security Systems sector. This includes promoting and selling the company's solutions, engaging with clients to understand their project requirements, and proposing suitable technical solutions. The role also involves preparing technical and commercial proposals, quotations, and tender submissions. Coordination with engineering and project teams to ensure successful project execution is essential, as is building and maintaining long-term customer relationships to achieve sales targets and contribute to company growth.

Qualifications and Experience

Candidates should possess a Bachelor's Degree in Engineering or a related technical field. While 1-2 years of experience in ELV and Security Systems sales is preferred, the company welcomes applications from recent graduates with a strong interest in the field. A good understanding of CCTV, Access Control, Intrusion Alarm, Video Intercom, Structured Cabling, and related systems is required. The ability to read project specifications and drawings is also necessary. Proficiency in Microsoft Office applications is expected. A valid driving license is preferred.

Required Skills

Successful candidates will demonstrate strong communication, presentation, and negotiation skills. The ability to effectively interact with clients and internal teams is crucial for this role.

Candidate Profile

This position is ideal for individuals who are results-driven and eager to develop strong client relationships. Recent graduates with excellent communication skills and a willingness to learn are encouraged to apply, as training and development opportunities will be provided.

Work Environment

The role is based in Riyadh and operates on a full-time basis. The company offers professional growth and development opportunities within a dynamic and collaborative work environment, with the chance to work on diverse projects.

About the Role

2P Perfect Presentation is seeking a dedicated Technical Support Engineer to join their team in Riyadh. This full-time position involves providing essential technical support and operational monitoring for SMS, API, and Value-Added Services (VAS) platforms. The role requires strong troubleshooting abilities and experience in a customer-facing support environment.

Company Overview

Since 2004, 2P Perfect Presentation has been a key player in Saudi Arabia's ICT sector, delivering integrated technology solutions designed to facilitate digital transformation and enhance operational efficiency for organizations. The company leverages its expertise and specialized business units to provide comprehensive end-to-end solutions.

Key Responsibilities

• Provide first-line and second-line technical support to customers via phone, email, and designated support channels.
• Serve as the primary point of contact for customer inquiries, incidents, and complaints.
• Troubleshoot and resolve issues related to SMS services, SMPP connections, APIs, and web-based platforms.
• Monitor application performance, availability, and service health across production environments.
• Conduct application testing, performance tuning, and incident resolution activities.
• Assist customers during the onboarding process, guiding them through service activation and usage.
• Investigate customer complaints, identify root causes, and implement effective solutions.
• Generate and analyze reports using SQL queries and database tools.
• Prepare technical documentation, user guides, and support reports.
• Perform 24/7 monitoring of VAS SMS Gateways and escalate critical issues as required.
• Collaborate with internal technical teams to ensure service continuity and customer satisfaction.
• Maintain accurate customer records and service logs.

Required Qualifications and Skills

Candidates should possess:

• A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience in Technical Support, Application Support, Service Desk, or Customer Support roles.
• Strong knowledge of SQL databases and reporting.
• Experience supporting enterprise applications and customer-facing systems.
• Proficiency in Technical Support & Customer Service.
• Experience with Incident Management & Problem Management.
• Familiarity with SMS Platforms & VAS Services.
• Knowledge of SMPP Protocols & API Integrations.
• Skills in SQL Database Querying & Reporting.
• Experience in Application Monitoring & Performance Tuning.
• Strong Troubleshooting & Root Cause Analysis capabilities.
• Ability to prepare Technical Documentation & Reporting.
• Experience in Service Desk / Helpdesk Operations.
• Strong Communication & Customer Handling Skills.

Preferred Qualifications

• Experience supporting SMS Gateways, SMPP, or Messaging Platforms.
• Knowledge of ITIL Incident & Problem Management practices.
• Experience working in a 24/7 operations environment.
• Familiarity with Linux and application log analysis.
• Experience within the Telecommunications or VAS industry.

About the Role

Majestic International Company is seeking a Cluster Security Account Manager to oversee service delivery, operational performance, security operations, client relationships, and workforce management across multiple sites within the Riyadh Region. This full-time position requires a candidate with 5-10 years of experience to serve as the primary client contact, ensuring contractual obligations, service levels, compliance, and operational objectives are met while upholding high safety and security standards.

Company Overview

Majestic International Company is part of Majestic International Group, established in 1986 with a global presence. The company has diversified from defense into strategic sectors supporting national development. Its operations are guided by principles of discipline, excellence, adaptability, and teamwork, aiming to deliver exceptional value. Majestic International Company invests in advanced technical capabilities, specialized skills, and intelligent technology to provide high-performing, efficient, and premium services within a culture that values performance, innovation, and continuous improvement.

Key Responsibilities

• Serve as the primary liaison between clients and operational teams for the assigned cluster.
• Develop and maintain strong, long-term client relationships through proactive engagement and service excellence.
• Manage client expectations, address escalations, and ensure timely resolution of operational issues.
• Lead business reviews, performance meetings, and operational discussions with stakeholders.
• Ensure achievement of all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Oversee daily operations and security activities across multiple sites within the cluster.
• Drive operational efficiency, service excellence, and continuous improvement initiatives.
• Monitor performance metrics and implement corrective actions as needed.
• Coordinate emergency response activities and provide operational support outside standard business hours when required.
• Ensure site procedures, operational documentation, and contingency plans are current and effective.
• Maintain effective security procedures and ensure compliance with security standards and client requirements.
• Investigate incidents, monitor corrective actions, and implement preventive measures to mitigate risks.
• Lead recruitment, onboarding, training, coaching, and development of personnel.
• Conduct performance reviews and support employee engagement and retention.
• Manage staffing plans to ensure adequate coverage across all sites.
• Promote a culture of accountability, professionalism, and customer-focused service.
• Maintain accurate personnel records, certifications, training records, and compliance documentation.
• Ensure compliance with company policies, contractual obligations, security requirements, and regulatory standards.
• Review operational reports, incidents, audits, and performance data to identify improvement opportunities.
• Track corrective actions and ensure timely closure of operational issues.
• Prepare and present management reports, business reviews, and performance updates.
• Manage inventory, uniforms, equipment, and operational assets across the cluster.

Qualifications and Requirements

• Saudi National (Required).
• Bachelor's degree in Business Administration, Operations Management, Security Management, or a related field.
• Minimum of 5 years of experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
• Proven experience managing client relationships and service delivery contracts.
• Demonstrated experience in the security industry and security operations is required.
• Strong leadership skills with experience managing large teams across multiple locations.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Strong analytical and reporting capabilities.
• Valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Preferred Skills

• Experience managing large-scale multi-site operations.
• Strong understanding of contract management, KPIs, SLAs, and compliance requirements.
• Knowledge of security operations, incident management, emergency response, and security risk mitigation.
• Excellent organizational, planning, and project management skills.
• Proficiency in Microsoft Office and reporting systems.

Work Location and Additional Information

This role is based in Riyadh, Saudi Arabia. Candidates must be Saudi Nationals and eligible to work in Riyadh. Preference will be given to candidates with a proven background in security operations and multi-site security services management.