Assistant Store Manager - Riyadh📣 Job Ad

About the Role

Apparel Group is seeking a customer-focused Assistant Store Manager to join our team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring the efficient and profitable operation of the store. The Assistant Store Manager will work closely with the Store Manager to uphold company policies and deliver exceptional customer experiences. In the Store Manager's absence, the Assistant Store Manager will assume full responsibility for all store operations.

The ideal candidate will have a passion for fashion, strong leadership potential, and a dedication to maximizing sales through superior customer service and effective team management. This role offers an opportunity for growth within a leading retail organization.

Key Responsibilities

• Ensure retail staff provide high levels of customer service, equipping them with the necessary skills and support to maximize sales.
• Assist the Store Manager in the efficient and profitable operation of the store, adhering strictly to Company policies and procedures.
• Assume full end-to-end responsibility for store operations in the absence of the Store Manager.
• Actively promote the company's Loyalty Program to foster customer loyalty and drive repeat sales.
• Provide constructive feedback to the Store Manager and Area Manager regarding employee performance and product offerings.
• Maintain up-to-date product knowledge, fashion trends, and brand directives to effectively meet customer needs.
• Support the Store Manager in implementing operating procedures and ensuring adherence to company standards across the store.
• Ensure all brand and company policies and procedures are consistently followed by all staff members.
• Conduct regular audits of store administration and proactively resolve identified issues.
• Manage the daily staff roster, leave requests, and address employee grievances.
• Maintain visual merchandising standards within the store in line with set guidelines.
• Maintain awareness of store security to prevent negligence or loss.
• Stay informed about the various brands within the Apparel Group to facilitate suggestive selling.
• Be physically fit to stand for extended periods and handle moderate lifting as required.

Qualifications and Requirements

• Must be fashionable and well-groomed, presenting a professional image.
• Possess up-to-date product knowledge to ensure minimal stock loss.
• Maintain knowledge of new products, trends, and fashion directives.
• Demonstrate the ability to provide high levels of customer service.
• Be capable of assisting in the implementation of operating procedures.
• Ensure adherence to brand and company policies and procedures.
• Ability to conduct regular store administration audits and resolve issues.
• Proficiency in managing daily rosters, leave, and staff grievances.
• Capability to maintain visual merchandising standards.
• Ability to promote loyalty programs effectively.
• Ability to provide feedback on employees and products.
• Maintain awareness regarding store security.
• Ability to stay updated on various brands for suggestive selling.
• Must be physically fit to stand for extended hours and perform moderate lifting.
• Experience Required: 5-10 years.

Required Skills

• Exceptional Customer Service
• Sales Acumen
• In-depth Product Knowledge
• Visual Merchandising
• Staff Management and Development
• Security Awareness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires physical fitness, including the ability to stand for extended periods and handle moderate lifting.