AsstMgr Housekeeping

About the Role

Marriott International is seeking an Assistant Manager - Housekeeping to join their team in Riyadh. This is a full-time, entry-level management position focused on supporting daily operations within Housekeeping, Recreation/Health Club, and Laundry departments, where applicable. The role involves working with employees to maintain guestrooms and public spaces, ensuring high standards of cleanliness and guest satisfaction.

Key Responsibilities

The Assistant Manager will oversee various operational aspects, including inspections, inventory management, and staff supervision. This position plays a critical role in maintaining operational efficiency and guest service quality.

• Ensuring up-to-date knowledge and understanding of OSHA regulations.
• Overseeing all lost and found procedures.
• Obtaining lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
• Inventorying stock to ensure adequate supplies are available.
• Communicating guest room status to the Front Desk in a timely and efficient manner.
• Collaborating with the Engineering department on guest room maintenance needs.
• Complying with loss prevention policies and procedures.
• Ensuring all employees have proper supplies, equipment, and uniforms.
• Assisting in supervising an effective inspection program for all guestrooms and public spaces.
• Managing linen inventory and guest supplies, and assisting in ordering supplies as necessary.
• Supervising Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
• Observing employee service behaviors and providing feedback to continuously improve service performance.

Customer Service Focus

A core aspect of this role involves ensuring exceptional customer service and addressing guest concerns promptly and professionally.

• Handling guest problems and complaints, escalating to a supervisor when necessary.
• Assisting in the review of comment cards and guest satisfaction results with employees.
• Setting a positive example for guest relations within the team.

Qualifications and Experience

Candidates should possess foundational experience in a related field and demonstrate an understanding of hospitality operations.

• 0-1 year of experience in a relevant field.
• Ability to work effectively with employees to clean and maintain guestrooms and public spaces.
• Capability to complete inspections and hold staff accountable for corrective actions.
• A commitment to ensuring guest and employee satisfaction while adhering to operating budgets.

Work Environment

This full-time position is based in Riyadh and involves supporting the day-to-day operations of the Housekeeping department within a dynamic hospitality setting. The role requires active engagement with both staff and guests to maintain high service standards.