At Your Service Agent (Saudi)📣 Job Ad

About the At Your Service Agent Role

Sheraton Hotels & Resorts, a brand within Marriott International, is seeking an At Your Service Agent (Saudi) to join our team in Riyadh. This full-time position is suitable for candidates with 0-1 years of experience who are committed to delivering exceptional guest experiences. The role focuses on creating memorable and unique interactions for guests throughout their stay.

Role Purpose and Guest Experience Philosophy

The At Your Service Agent functions as a Guest Experience Expert, taking initiative to provide a comprehensive range of services that guide guests from arrival to departure. This role involves being empowered to address guest needs proactively and ensure that all interactions, including operational processes, feel like an integrated part of the overall guest experience.

Key Responsibilities

• Delivering a wide range of services to guide guests throughout their stay.
• Processing operational needs and addressing guest requests promptly.
• Completing necessary reports and documentation accurately.
• Sharing information and highlights about the local area with guests.

Workplace Standards and Physical Requirements

Critical to success in this role is adherence to company policies and the ability to perform specific physical tasks. Responsibilities include:

• Creating and maintaining a safe workplace environment.
• Following all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding quality standards in all aspects of service.
• Ensuring professional uniform, personal appearance, and communication.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts, a part of the Marriott International portfolio, has served as a global gathering place since 1937. We are dedicated to fostering a sense of belonging in communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Marriott International is an equal opportunity employer, committed to valuing the unique backgrounds, culture, talent, and experiences of all associates, and to non-discrimination on any protected basis.

Join Our Team

If you are a team player passionate about delivering meaningful guest experiences, we encourage you to explore this career opportunity with Sheraton Hotels & Resorts. Join us in our mission to be ‘The World’s Gathering Place’ and become part of a global team dedicated to hospitality excellence.