Call Center Agent

Job Title: Customer Service Representative
Job Type: Full-time
Location: Riyadh – Al Masaneh District

About the Job

Experienced Customer Service Representative to join the team, responsible for managing customer interactions across various digital channels, with practical experience in using WhatsApp Business API from Meta and automation tools to improve customer experience and operational efficiency.

Key Responsibilities

• Respond to customer inquiries and follow up on orders professionally.
• Manage customer conversations via WhatsApp Business API.
• Prepare and follow up on automation flows.
• Coordinate with sales and marketing teams to improve customer experience.
• Handle and resolve complaints and inquiries efficiently.
• Monitor performance indicators and customer satisfaction.
• Document conversations and data within approved systems.
• Contribute to the development and improvement of customer service procedures.

Required Qualifications

• At least two years of experience in customer service or digital communication channel management.
• Practical experience in WhatsApp Business API (Meta).
• Good knowledge of automation systems and automated conversation management.
• Excellent communication skills in Arabic.
• Proficiency in using computers and digital systems.
• Ability to work in a team and handle work pressure.

Additional Benefits

• Experience in CRM systems.
• Proficiency in English.
• Experience in the retail or e-commerce sector.