Campus Services Manager📣 Job Ad

About the Role

Riyadh University of Arts (جامعة الرياض للفنون) is seeking a Campus Services Manager to oversee the daily operations and strategic development of campus soft services. This full-time position is based in Riyadh, Saudi Arabia, and requires 7-10 years of relevant experience in facilities or campus services management.

About Riyadh University of Arts

Riyadh University of Arts (RUA) is an institution dedicated to cross-cultural arts education and creative innovation within the Middle East. It focuses on fostering ideas, cultivating industry and academic collaboration, and rethinking creative education to inspire progress and transform society. RUA aims to be a beacon of knowledge, integrating culture and arts, and empowering students while fostering cultural exchange. The university aspires to be a leading cultural university in the MENA region, ranked among top global institutions specializing in cultural education, and a hub for cultural knowledge exchange.

Key Responsibilities

• Manage the day-to-day delivery of campus soft services, including custodial, cafeteria, front-of-house, logistics, and event support.
• Ensure service operations adhere to university standards, Service Level Agreements (SLAs), and operational requirements.
• Promote a user-focused approach to enhance the overall campus experience.
• Drive continuous improvement across daily campus service operations.
• Support the implementation of the campus services delivery model, service standards, SLAs, Standard Operating Procedures (SOPs), and Key Performance Indicators (KPIs).
• Assist with service planning and mobilization activities to ensure operational readiness.
• Monitor service performance, user feedback, operational metrics, and SLA compliance, reporting key findings.
• Support vendor performance reviews and recommend service improvements.
• Identify opportunities to improve operational efficiency and campus service delivery.
• Oversee the daily delivery of all assigned soft services.
• Manage assigned vendors to ensure compliance with SLAs and quality standards.
• Coordinate food services, hygiene standards, and hospitality functions to maintain service quality.
• Coordinate venue bookings, event setup, and operational support to ensure campus readiness.
• Conduct routine inspections of common areas and campus facilities to ensure services meet required standards.
• Monitor service requests, user complaints, and corrective actions.
• Supervise service teams and ensure consistent service delivery standards.
• Ensure compliance with health, safety, and institutional policies.

Required Qualifications and Experience

• 7–10 years of experience in facilities or campus services, with a strong focus on soft services.
• Experience managing custodial, catering, front-of-house, logistics, and event support services in operational environments.
• Experience supervising outsourced service providers and monitoring service performance against SLAs.
• Demonstrated ability to manage vendors and day-to-day service delivery operations.
• Capability to coordinate campus services, operational logistics, and event support activities.
• Strong understanding of service quality monitoring, inspections, and operational reporting.
• Ability to plan, organize, and prioritize multiple operational activities simultaneously.
• Proven problem-solving and service delivery management skills.

Essential Skills

• Strong communication and coordination skills.
• User service-oriented mindset.
• Ability to supervise teams and build effective working relationships with vendors and stakeholders.
• Adaptability and ability to perform effectively in a fast-paced campus environment.

Why Join Riyadh University of Arts

RUA serves as a platform for discovery and a space for nurturing talent, acting as a gateway for Saudi art and culture to the world. As the first institution of its kind in the MENA region, RUA functions as a center for creativity, knowledge, and innovation. It contributes to shaping the future of Saudi Arabia’s cultural ecosystem and creative economy, driving the growth of the cultural sector in alignment with Saudi Vision 2030.