Career Opportunities: Assistant Manager II System & Process Projects📣 Job Ad

About Almarai

Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai is recognized as the number one FMCG Brand in the MENA region and a market leader across its categories in the GCC, Egypt, and Jordan. The company has expanded its product range to include dairy products, juices, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands. Almarai employs over 43,000 professionals across the GCC, Egypt, and Jordan.

The Opportunity: Assistant Manager II - System & Process Projects

Almarai is seeking an Assistant Manager II for System & Process Projects in Riyadh. This full-time role, requiring 2-5 years of experience, focuses on ensuring system availability, business continuity, and service excellence for the SO99 Planning Solution. The position serves as a primary liaison between business stakeholders, IT teams, vendors, and implementation partners to ensure efficient support for planning objectives and effective integration with SAP and other enterprise applications.

Key Responsibilities

• Manage the day-to-day operations of the SO99 Planning Solution.
• Ensure system availability, stability, and performance in accordance with agreed Service Level Agreements (SLAs), including incident and service request management.
• Lead issue resolution, root cause analysis, and problem management activities.
• Coordinate incident and service request management processes.
• Monitor application health, job execution, interfaces, and data synchronization.

Qualifications and Requirements

• Minimum of 3-5 years of experience with the implementation, integration, and administration of the SO99 Planning Solution.
• Experience managing internal teams and third-party vendors.
• Excellent verbal and written communication skills in English.
• Familiarity with SAP systems.
• High level of analytical skills.
• Proficiency in using Microsoft Excel formulas and dashboards.
• Ability to think strategically and meet deadlines.

Compensation and Benefits

Almarai offers a competitive compensation package, generous leave, medical coverage, a discretionary bonus, and opportunities for training and development.