Change & Communications Lead📣 Job Ad

About Inbox Business Technologies and the Role

Inbox Business Technologies is seeking a Change & Communications Lead to join its team. This full-time position is based in Riyadh, Saudi Arabia, and is central to the delivery of a significant enterprise-level programme.

Role Overview and Strategic Impact

The Change & Communications Lead will oversee the end-to-end delivery of the Communication and Adoption & Measurement segments for TAWAL's enterprise Data & AI change-management programme. This role holds primary accountability for translating the Data & AI strategy into a structured change, communication, and adoption plan, grounded in Kotter's guiding principles, to ensure measurable and sustained adoption across the organisation.

Key Responsibilities

• Own the overall change-management and communication approach across both segments, aligned to TAWAL's Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders, sponsors, the Data & Analytics Director, and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan, guiding principles, and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream — KPI framework, surveys, dashboards, and reporting cadence — and act on adoption insights.
• Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
• Manage the onsite delivery team, ensuring quality, consistency, and on-time delivery.
• Provide executive briefings and immersion sessions, and champion a data-driven culture across TAWAL.

Required Qualifications and Experience

• 10-14 years of experience in organisational change management, transformation communications, or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformation programmes, ideally within telecom, infrastructure, or large regulated organisations.
• Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.

Location and Employment Type

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia.

Application Details

Candidates who meet the specified qualifications and experience are encouraged to apply.