Client Advisor ALO Park

About SOHO Group and ALO

SOHO Group supports ALO and AMIRI, a lifestyle retailer focused on innovative concepts, digital accessibility, and community engagement. ALO promotes mindful movement, wellness, and conscious living, aiming to enhance health, happiness, and global well-being through shared passion, innovation, and diversity. This full-time Client Advisor position is based in Riyadh, Saudi Arabia.

The Role of Client Advisor

The Client Advisor contributes to achieving store sales goals by upholding the ALO brand experience and mission. This involves creating an authentic and excellent experience for every guest through genuine connection, product education, and informing customers about the brand's community and culture. The Client Advisor is expected to be proficient in all aspects of product knowledge, including features, benefits, fabric, usage, design, and care, and thrives in a team environment that values feedback and excellence.

Key Responsibilities

• Positively impact the business and store environment in alignment with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s initiatives and optimizing productivity and efficiency.
• Ensure customer engagement and provide a friendly and accessible shopping environment.
• Build and maintain client relationships daily.
• Analyze reports in partnership with the leadership team to strategize and deliver results, focusing on deficient areas and growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives as needed.
• Maintain knowledge of store goals, company communication, initiatives, and new product launches, educating guests on relevant initiatives.
• Leverage company tools, incentives, and strategies to support store goal achievement.
• Resolve client needs quickly and effectively to ensure customer satisfaction.
• Educate guests and staff on products, community, and culture.
• Assist in processing shipments and ensuring product flow, including visual merchandising and daily replenishment.
• Ensure all front and back-of-house procedures comply with company policy and procedure.
• Support other business areas, including Sales and Cashier functions, as required.

Qualifications and Requirements

• Preferred 1+ years of prior work experience in a client-centric, sales environment.
• Ability to stand and move for an entire shift.
• Passion for customer service and delivering exceptional experiences.
• High energy, upbeat, and enthusiastic demeanor.
• Self-motivated with a desire to achieve results individually and as part of a team.
• Ability to foster genuine connections through empathy, compassion, integrity, and building trusting relationships.

Experience Level

This role is suitable for candidates with 0-1 years of experience, with a preference for those with at least one year in a relevant sales environment.

Application Information

The salary for this position will be disclosed during the interview process.