Client Relationship Manager📣 Job Ad

About the Role

The Chartered Institute for Securities & Investment (CISI) is seeking a commercially astute and self-driven Client Relationship Manager to join its CISI MENA team in Riyadh, Saudi Arabia. As the leading professional body for securities, investment, wealth, and financial planning professionals, CISI is a not-for-profit organization representing over 52,000 members globally. This role is crucial for strengthening CISI's strategic partnership with the Financial Academy, establishing a full-time presence in Riyadh, and driving significant impact through professionalism.

The Client Relationship Manager will be instrumental in supporting operational requirements, increasing membership, enhancing member engagement, and fostering strong relationships with key stakeholders, including regulators and government bodies. This position offers an opportunity to contribute to the growth and development of CISI's presence in the region, with responsibilities including meeting budget forecasts, driving the uptake of CISI qualifications, and identifying new opportunities for growth. The role will involve market travel.

Key Responsibilities

• Support end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between delivery partners and the CISI operations team.
• Increase the number of members of the institute through strategic outreach and engagement initiatives.
• Maintain and strengthen relationships with key stakeholders, including regulators and government bodies.
• Enhance member engagement by developing and implementing strategies and initiatives.
• Provide service and support to partners and members, ensuring customer experiences.
• Collaborate with internal teams to deliver high-quality events, programmes, and services.
• Represent the CISI at sector events, conferences, and meetings.
• Prepare and present reports on membership growth, engagement, and stakeholder relationships.
• Meet budget forecasts and drive the uptake of CISI qualifications.
• Create and identify opportunities for growth and development within the market.
• Engage regularly at events with members and stakeholders.

Required Experience

• Previous experience in a Financial Services environment.
• Previous experience in a Professional Body environment.
• Previous experience in an Education environment.
• 5-10 years of relevant experience.

Essential Skills and Attributes

• Excellent communication and interpersonal skills.
• Strong organizational skills and resilience.
• Attention to detail and problem-solving skills.
• A pro-active and positive attitude.
• Commercially astute and self-driven to succeed.
• Ability to work independently and as part of a high-performing team.
• Fluency in Arabic is essential.

Contract Details and Ethical Conduct

This is a contract position based in Riyadh, Saudi Arabia. Candidates are expected to uphold the highest standards of integrity and ethical conduct in all interactions, ensuring compliance with CISI's code of ethics and professional standards. Promoting a culture of transparency, honesty, and accountability is a core expectation of this role.