Collection Specialist📣 Job Ad

About the Role

KONE, a certified Top Employer, is seeking an experienced Collections Specialist to join its Finance team in Riyadh, Saudi Arabia. This role is essential for improving cash flow and ensuring customer satisfaction by effectively managing customer accounts receivables and ensuring prompt payment of open balances. The Collections Specialist will play a crucial role in credit management, collection, and dispute resolution processes, coordinating with internal teams and external partners.

Key Responsibilities

• Manage customer accounts receivables, routinely contacting customers regarding open balances to secure prompt payment.
• Improve the company's cash flow through effective collection strategies and customer engagement.
• Ensure customer satisfaction while pursuing outstanding payments.
• Coordinate with Business Process Outsourcing (BPO) providers and retained organizations for credit management, collection, and dispute management processes.
• Resolve and support the resolution of complicated collection cases.
• Perform end-to-end dispute root cause analysis and implement corrective actions.
• Conduct physical collection contacts with customers as required by local regulations.
• Handle transactional tasks for accounts retained within the Finance & Legal (FL) responsibility.
• Manage dispute routing for agreed retained accounts.
• Record invoice disputes in the collection and dispute management solution as they arise.
• Initiate and follow the dispute management workflow by dispatching recorded disputes to the relevant business responsible individuals for resolution.
• Apply the collection strategy for agreed retained accounts.
• Conduct structured collection calls with customers.
• Request and record promises to pay from customers during collection contacts.
• Coordinate with Customer Service & Administration (CS&A) and inbound teams for the assigned portfolio of customers to ensure all queries and disputes are appropriately handled and resolved to facilitate collection activities.

Qualifications and Requirements

• Bachelor's degree or Diploma in Finance, Accounting, or Economics.
• 3 to 6 years of experience in the collections field.
• Native Arabic speaker with excellent written and verbal communication skills in English.
• Excellent communication, negotiation, and customer handling skills.
• Experience working with SAP.
• Proficiency in Microsoft Office, with a strong emphasis on Excel.
• Strong problem-solving and analytical skills.
• Strong interpersonal skills to manage sensitive customer interactions effectively.
• High attention to detail and the ability to work under pressure to meet deadlines.

Required Skills

• Credit Management
• Collection
• Dispute Management
• SAP
• Microsoft Office Suite (including advanced Excel proficiency)
• Problem-solving
• Analytical skills
• Interpersonal skills
• Attention to detail
• Ability to work under pressure
• Communication
• Negotiation
• Customer Handling

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to KONE's mission of creating a better world of work through collaboration, diversity, growth, and wellbeing.