Community Ops Coordinator📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
AstroLabs is a leading organization focused on facilitating market entry for high-growth companies into Saudi Arabia and the UAE. We provide comprehensive growth services, including business setup, co-working spaces, and recruitment, in collaboration with government and private sector partners to support key regional sectors and industry digitization. Our Riyadh office is a central hub for our operations and hosts a significant portion of our workforce. As a Community Ops Coordinator, you will be the primary point of contact for AstroLabs members and visitors at the main reception, playing a crucial role in delivering excellent customer service, resolving member issues, identifying potential leads, and ensuring the smooth operational flow of our space. We are looking for a proactive and engaging individual who embodies our motto, "Make it Happen," and is eager to contribute to our dynamic environment.
Key Responsibilities
- Manage the effective operation of the front of house and daily space operations.
- Operate the front desk, ensuring all members, prospective members, and guests receive a warm and professional greeting.
- Assist members and visitors with inquiries via phone, email, online chat, and walk-ins, as well as with deliveries, appointments, and requests.
- Provide members with the necessary tools and support for a seamless experience.
- Respond to and follow up on inquiries about AstroLabs, escalating issues and connecting individuals to the appropriate internal teams.
- Capture leads from calls, chat, and walk-ins, ensuring accurate recording.
- Handle supply purchases and deliveries for AstroLabs, including all consumables such as pantry and office supplies.
- Coordinate with service providers (cleaning, internet, security, maintenance) to ensure all facilities are in working order.
- Conduct routine checks to ensure all resources (printers, shared spaces, meeting rooms) are operational and the space is consistently clean.
- Maintain a concern log to identify and resolve issues promptly.
- Provide basic technology support, including printer setup, meeting room bookings, and account creation.
- Receive, distribute, and manage mail and courier shipments.
- Track and maintain all physical assets, including electronics and other resources.
- Schedule Training Room bookings for meetups and events.
- Manage the schedule of team members to ensure the space is adequately manned and serviced at all times.
- Manage cleaning staff.
- Support AstroLabs members' requests in a timely manner and route out-of-scope requests to the relevant team members.
- Support the Community Manager in managing the logistics of community events and other functions, including room setup, AV requirements, and food/refreshments.
Qualifications and Requirements
- Clear and structured communication with fluency in both Arabic and English (written and spoken).
- A natural people person with a passion for interaction and support.
- A proactive approach to identifying and implementing improvements for efficiency and speed.
- Methodical and organized, with the ability to prioritize activities based on impact and optimize workflows.
- Strong attention to detail.
- Exceptional organizational skills with a proven ability to multitask effectively.
- Extroversion, drive, and enthusiasm, coupled with a serious "make it happen" attitude.
- Ability to act as a brand ambassador for AstroLabs, representing the business professionally and positively at all times.
- Proficiency with the Microsoft Office suite, particularly Excel, Word, and PowerPoint.
- Proficiency with Google Apps, including Drive, Sheets, Docs, and Forms.
Required Skills
- Communication
- Customer Service
- Organizational Skills
- Microsoft Office Suite
- Google Apps
Work Environment and Opportunity
This role is based in Riyadh, Saudi Arabia, and is a full-time position. It offers a chance to learn in a rapidly growing environment and contribute to Saudi Vision 2030. You will gain exposure to diverse teams, both locally and internationally, and work on programs aligned with future development. We provide a dynamic work environment where innovation and proactive actions are encouraged. You will have the opportunity to work closely with colleagues focused on driving impact and to grow, develop, and learn through collaboration and leadership opportunities.
Requirements
- Requires 2-5 Years experience
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