
Concierge Receptionist | Premium Customer Experience📣 Job Ad
in Wosol Concierge
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Wosol Concierge is seeking a professional and service-oriented Concierge Receptionist to join a premium customer experience project in Riyadh. This role is ideal for an individual who thrives on guest interaction, possesses a strong understanding of luxury service standards, and can manage requests with professionalism, accuracy, and calm communication. As the first point of contact, you will play a crucial role in creating a positive and memorable experience for all visitors, ensuring their needs are met efficiently and courteously.
Key Responsibilities
- Welcome guests and provide a positive first impression.
- Assist visitors with directions, information, and service inquiries.
- Register and coordinate guest requests clearly and accurately.
- Coordinate with service teams, valet, restaurants, boutiques, and internal departments to fulfill guest needs.
- Follow up on all requests until their satisfactory completion.
- Support guest service tracking and contribute to daily reporting.
- Handle complaints or concerns professionally and escalate them to the appropriate channels when required.
- Maintain strict confidentiality and protect guest information at all times.
Qualifications and Requirements
- Previous experience in reception, hospitality, customer service, retail, or concierge services is preferred.
- Strong communication and interpersonal skills are essential for effective guest interaction and team coordination.
- A professional attitude and an excellent customer service mindset are paramount.
- The ability to remain calm, organized, and efficient during busy periods is crucial.
- Good follow-up and coordination skills are necessary to ensure requests are managed effectively.
- English language skills are considered an advantage for this role.
- Availability to work shifts is required.
- 0-1 year of experience is preferred.
Required Skills
- Customer Service
- Communication
- Interpersonal Skills
- Concierge Services
- Hospitality
- Retail
- Luxury Retail
- VIP Guest Services
- Attention to Detail
- Service Ownership
- Ability to coordinate between multiple teams
- Comfortable working in a premium guest-facing environment
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a premium guest-facing environment, requiring adaptability to work shifts as needed.
Requirements
- No experience required
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