Controller-Rooms📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. The Controller-Rooms will be instrumental in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.
The mission of W Hotels is to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. W Hotels aims to reinvent luxury through innovation, attracting original thinkers and forward-thinking individuals. Joining W Hotels means becoming part of Marriott International, a global brand offering opportunities for professional growth and development.
Key Responsibilities
- Assign rooms based on guest requests and preferences when possible.
- Pre-register designated guests and prepare key packets for their arrival.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
- Confirm reservations and cancellations to ensure accuracy.
- Review out-of-order rooms daily to manage inventory.
- Ensure room rates match market codes and document any exceptions.
- Verify and adjust guest billing for accuracy.
- File guest paperwork and documentation securely.
- Process all guest check-ins and check-outs efficiently.
- Activate room keys for guests.
- Secure valid payment from guests.
- Identify any over-commitments to prevent service issues.
- Perform duplicate reservation checks and block rooms accordingly.
- Run daily reports to monitor operational status.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and work effectively with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1-year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications are required for this role.
Required Skills
- Guest Request Management
- Reservation Confirmation
- Billing Verification
- Payment Processing
- Report Generation
- Guest Service Excellence
- Maintaining Professional Appearance
- Confidentiality and Data Protection
- Company Asset Protection
- Interdepartmental Coordination
- Teamwork and Collaboration
- Proficiency in Computer Systems Operation
- Experience with Point of Sale (POS) Systems
- Basic Physical Mobility (standing, sitting, walking, lifting)
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Equal Opportunity Employer
Marriott International is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, and is dedicated to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.
Requirements
- No experience required
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