Controller-Rooms📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Controller-Rooms Role
W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction, aligning with W Hotels' "Whatever/Whenever" service culture.
Key Responsibilities
- Assign rooms based on guest requests and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms on a daily basis.
- Ensure room rates align with market codes and document any exceptions.
- Verify and adjust guest billing.
- File guest paperwork or documentation.
- Process all guest check-ins and check-outs.
- Activate room keys.
- Secure valid payment.
- Identify any over-commitments.
- Perform duplicate reservation checks and block rooms accordingly.
- Run daily reports to monitor operations.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Adhere to all company policies and procedures.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and work effectively with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1 year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications are required for this role.
Required Skills
- Effective communication skills, both verbal and written.
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
- No experience required
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