Customer Service Officer📣 Job Ad

About the Role

Medicals International is seeking a Customer Service Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience, focusing on ensuring efficient handling of customer requests and maintaining high levels of satisfaction.

Role Purpose

The primary purpose of this role is to serve as the main point of contact for both internal and external customers, processing their requests and inquiries in a timely and effective manner. The Customer Service Officer plays a crucial part in upholding service quality and operational efficiency within the company.

Key Responsibilities

• Answer and process customer queries and requests received over the phone.
• Respond to, coordinate with, and process sales team members' queries and order placements via phone.
• Handle and process inter-office orders submitted through the e-mail system.
• Coordinate with the sales team and accounts receivables manager prior to processing orders.
• Take and invoice sales orders based on established price lists and exception lists, and follow up on their processing.
• Liaise with the delivery team to ensure customers receive their orders promptly.
• Process customer complaints by routing them through the appropriate channels.
• Manage the processing of returned goods in accordance with company procedures.
• Coordinate and follow up with the store keeper to ensure efficient and effective order preparation, adhering to company regulations and protocols, and monitor the delivery team's schedule.
• Handle the processing and follow-up of special item orders.
• Maintain accurate records of all special items ordered.
• Prepare reports for the Customer Service Manager, including daily invoice counts and total sales.
• Compile and submit a daily report detailing activities and achievements to the supervisor.

Qualifications and Experience

• A minimum of 0 to 1 year of relevant work experience.

Commitment to Quality Standards

The successful candidate will be responsible for adhering to and actively participating in Medicals International's Quality Management System, ensuring all processes meet established standards.

Application Process

We invite qualified candidates to apply for this full-time position and contribute to our customer service excellence in Riyadh.