Customer Service Representative

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Working hours: 8 hrs per day for 6 days/week.

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Job Vacancy: Operations Assistant – Freight Forwarding
Location: Al-Malaz, Riyadh
Industry: Freight Forwarding & Logistics
Company HQ: Dubai, UAE

An international freight forwarding company with its head office based in Dubai is seeking Operations Assistant to support daily freight forwarding and operational activities at its Riyadh office.

Key Responsibilities:

• Assist in daily freight forwarding operations (air, sea, and land shipments)

• Coordinate with customers, overseas agents, vendors, and internal teams

• Follow up on shipments, freight documents, and delivery status

• Prepare and maintain operational reports and shipment records

• Support the operations team with scheduling, bookings, and coordination

• Ensure smooth workflow and timely communication with all stakeholders

Requirements:

• Previous experience in freight forwarding or logistics operations is preferred

• Good knowledge of air, sea, and land freight procedures

• Good command of English, both written and spoken

• Strong coordination, organizational, and follow-up skills

• Ability to work under pressure and handle multiple shipments

• Proficient in MS Office (Excel, Word, Email)

What We Offer:

• Professional working environment

• Exposure to international freight forwarding operations

• Career growth within a global freight forwarding company

Qualified candidates are invited to submit their CV.

• Coordinate day-to-day project activities across multiple workstreams, ensuring alignment with approved plans, timelines, and deliverables.
• Prepare and maintain project reports, dashboards, and KPIs using Power BI for management and client reporting.
• Collect, clean, and consolidate project data from multiple sources (Excel trackers) for accurate reporting.
• Track project schedules, risks, issues, actions, and dependencies, and escalate deviations as required.
• Support project managers in progress monitoring, meeting coordination, minutes of meetings, and follow-up actions.
• Develop and automate Power BI dashboards to visualize schedule, cost, resource utilization, and performance metrics.
• Ensure data accuracy, consistency, and version control across all project reports and dashboards.
• Coordinate with technical, commercial, and PMO teams to validate inputs and align reporting outputs.
• Support monthly and weekly reporting cycles, including executive summaries and presentations.

• Bachelor’s degree in Engineering, Business Administration, Project Management, or a related field.
• 3–6 years of experience as a Project Coordinator, PMO Analyst, or similar role.
• Hands-on experience with Power BI (dashboard development, DAX basics, data modelling).
• Strong proficiency in MS Excel (advanced formulas, pivot tables, data analysis).
• Experience supporting complex, multi-stakeholder projects is preferred.
• Power BI dashboarding and data visualization.
• Project coordination and PMO support.
• Data analysis, reporting, and performance tracking.
• Strong organizational, communication, and follow-up skills.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and data accuracy.
• Power BI certification or Microsoft Data Analyst Associate (Preferred).
• Familiarity with ICT industry is an advantage.