CX Solution Advisor Senior Specialist📣 Job Ad

About the Role

SAP is seeking a CX Solution Advisor Senior Specialist to join its team in Riyadh, Saudi Arabia. This role is central to guiding customers through SAP's CX solutions, including Commerce, Sales, Service, and Emarsys. The position offers an environment focused on continuous learning, skill development, and employee well-being, contributing to shaping business solutions across numerous industries.

Role Overview

As a CX Solution Advisor (SA), you will serve as the primary point of contact for all CX solution inquiries within the CX SA team. Your responsibilities will span the entire sales cycle, from identifying new opportunities and delivering expert demonstrations to providing post-sale support. The aim is to ensure customers maximize the value of their SAP CX solutions and expand their current offerings.

Key Responsibilities

• Provide in-depth CX solution expertise to support new sales and adoption for key customers.
• Deliver standard and customized solution demonstrations that highlight the value of SAP CX solutions.
• Support Account Teams by presenting CX solutions to identify and qualify opportunities, driving adoption and consumption.
• Evaluate account qualification criteria to guide further investment in opportunities.
• Act as a CX thought leader within account teams and contribute to account strategy refinement.
• Collaborate on creating themes and competitive differentiation for customer engagements.
• Conduct dry runs for strategic deals and customer engagements to ensure preparedness.
• Transition customer engagements to implementation partners or Services teams for seamless deployment.
• Engage with customers to communicate the vision of SAP CX solutions and support renewal efforts.
• Utilize digital assets, including demos and presentations, throughout customer engagements.
• Collaborate with colleagues to share solution expertise, support customers, and act as a Customer Advocate.
• Share best practices and collaborate with SAP Account Teams on providing solutions and services support across the customer journey.

Qualifications and Experience

• Professional experience within large software/IT organizations, with a focus on CX solutions.
• Demonstrated CX product and process experience, or a minimum of 10 years of relevant SAP CX solutions experience.
• Working knowledge of CX Cloud Solutions, Hosted Services, and SaaS/PaaS models in a B2B environment.
• Recognized as a CX solutions/Industry expert across SAP with a proven track record.
• Ability to quickly understand customer business goals and align recommended solutions.
• In line with Saudization legal mandates, only Saudi nationals will be considered for this position.

Required Skills

• Presentation Skills
• Demonstration Skills
• Value Selling
• Storytelling
• Business Acumen
• Customer Orientation
• Influencing Skills
• Effective Communication

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Expected travel is between 0-10%. SAP operates as a cloud company with a global presence, committed to innovation and personal development.