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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

SAP is seeking an expert-level CX Solution Sales Executive (SSE) to join its team in Riyadh, Saudi Arabia. This strategic sales role is focused on driving revenue, ensuring customer success, and accelerating the adoption of innovations, particularly AI, within SAP's Customer Experience (CX) Lines of Business (LoB) cloud. The SSE will utilize deep SAP expertise, business acumen, and comprehensive domain knowledge to position SAP as a market leader. The role involves shaping transformative solutions, delivering measurable value to customers through thought leadership and innovation, and supporting both specific CX LoB strategies and the overall SAP Business Suite strategy. This is a full-time, professional-level role requiring over 10 years of experience, focused on driving the end-to-end customer value journey, identifying new business opportunities, and ensuring product success and innovation. The ideal candidate possesses specific experience in the CX area, including commerce, marketing, and sales, and is adept at building strong executive relationships.

Key Responsibilities

  • Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans aligned with customer goals and the broader account team strategy.
  • Provide domain expertise and thought leadership to address high-priority business challenges, leading end-to-end process mapping and the customer value journey, and owning the transformation roadmap for the LoB.
  • Identify and develop new business opportunities within existing accounts, driving pipeline growth and achieving revenue targets.
  • Engage with customers on new product launches and lead AI and innovation initiatives, including scalable Proofs of Concept (PoCs) and partner co-investments.
  • Support solution advisors to ensure demo system readiness and manage enablement programs, collaborating with Demo & Learning teams to provide updated assets and trial environments.
  • Craft compelling narratives with value advisors to articulate ROI, value leakage, and competitive advantages, conducting strategic discovery workshops and delivering persuasive pitches to accelerate executive buy-in independently of RFPs.
  • Navigate complex pricing and contractual discussions, balancing client expectations with organizational profitability and cloud revenue growth.
  • Support Customer Success Management (CSM) communities, secure references, manage escalations, and collaborate with adoption teams to ensure successful solution delivery and maximize customer value.
  • Own CX LoB deal cycles, working closely with the CSM team, organizing enablement, and driving executive engagement to prioritize investment and achieve measurable outcomes.
  • Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates.
  • Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks, and opportunities.
  • Own relationships with strategic consulting partners and Value-Added Resellers (VARs) to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions.
  • Align closely with Sales, CSM, and Marketing to ensure SSE impact is integrated into the go-to-market engine through a tailored approach, driving joint accountability and coordination across internal stakeholders.
  • Maintain deep technical and functional expertise across SAP solutions and stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions.

Qualifications and Requirements

  • 10-15 years of industry experience.
  • Proven experience in account management or solution sales.
  • B2B enterprise experience with multi-stakeholder SaaS cycles.
  • Strong understanding of solution sales, customer value realization, and account planning methodologies.
  • Track record in expansion selling (account growth) within the CX area.
  • Deep CX domain expertise, with a strong understanding of AI and innovation trends.
  • Ability to map value levers, tell a quantified ROI story, and create a compelling business case.
  • Strategic thinking and business acumen.
  • Excellent communication, negotiation, and stakeholder management abilities.

Required Skills and Expertise

  • SAP Customer Experience (CX) Lines of Business (LoB) cloud
  • Artificial Intelligence (AI)
  • Commerce, Marketing, and Sales expertise
  • Account Ownership & Strategy
  • End-to-End Customer Value Journey
  • Pipeline & Opportunity Management
  • Product Success & Innovation
  • Enablement, Demos & Prototypes
  • Value Proposition & Executive Engagement
  • Commercial Negotiations
  • Adoption & Consumption
  • Customer Success & Field Impact
  • Relationship Building & Governance
  • Ecosystem & Partner Engagement
  • Collaboration & Orchestration
  • Competitive & Industry Expertise
  • Executive Relationship Building
  • Client Advocacy
  • Account Planning
  • Expansion Selling
  • ROI Storytelling
  • Business Case Creation
  • Strategic Thinking
  • Business Acumen
  • Relationship Building

Work Environment and Details

This is a full-time role based in Riyadh, Saudi Arabia. Expected travel is between 0-10%. SAP is committed to fostering a culture of inclusion and prioritizing employee well-being, offering flexible working models. The company is an Equal Employment Opportunity employer and provides accessibility accommodations to applicants with disabilities.


Requirements

  • Requires +10 Years experience

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