Data Analyst📣 Job Ad

About the Data Analyst Role

Applus+ is a global leader in testing, inspection, certification, and technical consultancy services, operating in over 65 countries. In Saudi Arabia, Applus+ significantly contributes to major government, infrastructure, energy, industrial, environmental, and giga-project initiatives. The company provides comprehensive services including inspection, compliance, quality assurance, and technical staffing, aiming to enhance safety, quality, regulatory compliance, and operational performance in alignment with the Kingdom's Vision 2030 objectives. We are seeking a dedicated Data Analyst to join our team in Riyadh. This role is integral to supporting customer experience and compliance projects through the meticulous analysis of operational and assessment data. The successful candidate will develop insightful dashboards, monitor key performance indicators (KPIs), and generate actionable insights to drive informed decision-making, effective project monitoring, and continuous performance improvement.

Key Responsibilities

• Collect, validate, and analyze data from multiple project and operational sources to ensure accuracy and completeness.
• Develop and maintain comprehensive dashboards, reports, and performance tracking tools utilizing Power BI or similar business intelligence platforms.
• Monitor and analyze key performance indicators (KPIs) related to customer experience, compliance, service quality, and overall operational performance.
• Identify trends, patterns, gaps, and opportunities for improvement through rigorous data analysis.
• Prepare regular and ad-hoc reports for project teams, management, and clients, presenting findings clearly and concisely.
• Translate complex data sets into clear visualizations, compelling presentations, and actionable business insights that support strategic objectives.
• Support customer experience measurement, mystery shopping, compliance, and assessment programs through in-depth data analysis and reporting.
• Ensure data accuracy, consistency, and integrity across all reporting outputs and analytical endeavors.
• Collaborate with project managers and stakeholders to define reporting requirements and establish relevant performance metrics.
• Present findings, identified trends, and strategic recommendations to both internal and external stakeholders.

Qualifications and Experience

• Bachelor's degree in Data Analytics, Statistics, Business Administration, Information Systems, Computer Science, or a closely related field.
• A minimum of 5 years of proven experience in data analysis, reporting, dashboard development, and performance measurement.
• Strong proficiency in Power BI or comparable business intelligence and data visualization tools.
• Demonstrated experience working with large datasets and effectively translating raw data into meaningful business insights.
• Possess strong analytical, problem-solving, and reporting skills.
• Advanced proficiency in Microsoft Excel and other relevant reporting tools.
• Ability to manage multiple reporting requirements simultaneously and consistently meet project deadlines.
• Exceptional attention to detail and a commitment to maintaining high data quality standards.

Preferred Skills and Experience

Preferred qualifications include experience in customer experience analytics, compliance reporting, operational performance reporting, or quality assurance programs. Previous experience in customer experience, mystery shopping, insurance, compliance, consulting, or inspection-related projects is also advantageous. Knowledge of KPI frameworks, trend analysis methodologies, and performance measurement practices is beneficial. Arabic and English communication skills are preferred.

Role Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience and is focused on leveraging data analysis to enhance customer experience and compliance initiatives within Applus+ operations.