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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Christian Dior Couture is seeking a Deputy Boutique Manager for its Solitaire Boutique in Riyadh, Saudi Arabia. This role supports the Boutique Manager in driving commercial success, ensuring operational excellence, and developing the team. The Deputy Boutique Manager will represent Dior's standards for client experience and retail performance, acting as a role model and stepping into the Boutique Manager's duties when necessary.

Key Responsibilities

  • Support the Boutique Manager in achieving and exceeding boutique sales targets.
  • Monitor key retail performance indicators (KPIs) including sales turnover, conversion rate, average transaction value, and units per transaction.
  • Lead daily business follow-ups and sales briefings with the boutique team.
  • Identify and capitalize on opportunities to maximize boutique performance.
  • Support cross-category collaboration to optimize overall business results.
  • Ensure the delivery of an exceptional luxury client experience aligned with Dior's standards.
  • Develop and nurture relationships with high-value clients and VIPs.
  • Encourage client appointments, private presentations, and proactive client outreach.
  • Assist the team in building and maintaining robust client portfolios.
  • Monitor and ensure the consistency of service delivery across the boutique.
  • Support the Boutique Manager in leading, motivating, and inspiring the boutique team.
  • Provide ongoing coaching to the team on effective sales techniques and product knowledge.
  • Ensure clear communication of targets, expectations, and objectives to the team.
  • Assist in recruitment, onboarding, and the continuous development of team members.
  • Participate in performance reviews and the creation of individual development plans.
  • Ensure the smooth execution of daily boutique operations.
  • Oversee opening and closing procedures for the boutique.
  • Monitor stock management processes and ensure inventory accuracy.
  • Ensure strict compliance with all company policies and procedures.
  • Maintain high standards of visual merchandising and boutique presentation.
  • Act as the primary support to the Boutique Manager in all aspects of boutique management.
  • Assume full responsibility for boutique operations in the absence of the Boutique Manager.
  • Coordinate effectively with regional teams, including HR, Retail Operations, and Merchandising.
  • Ensure clear and consistent communication flows across the boutique team.

Qualifications and Requirements

  • A minimum of 5 to 7 years of experience in luxury retail.
  • Previous supervisory or management experience in a retail environment.
  • A proven track record of successfully driving sales performance.

Required Skills

  • Leadership and team influence
  • Client-centric mindset
  • Strong interpersonal communication skills
  • Problem-solving and decision-making abilities
  • Capacity to work effectively under pressure
  • Adaptability and resilience in a fast-paced environment
  • High level of professionalism
  • Accountability and a strong sense of ownership
  • Team motivation and engagement
  • Conflict management skills
  • Expertise in luxury retail sales management
  • Proficiency in clienteling and CRM management
  • Skilled in retail KPI monitoring and analysis
  • Experience in sales performance tracking
  • Competence in boutique operations management
  • Strong understanding of inventory and stock control
  • Experience with cash handling and reporting procedures
  • Knowledge of visual merchandising standards
  • Proficiency in team coaching and training methodologies
  • Capability in client portfolio management
  • Familiarity with Microsoft Office Suite and reporting tools

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.


Requirements

  • Requires 5-10 Years experience

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