Director Customer Value

About Adobe

Adobe focuses on transforming the world through digital experiences, enabling individuals and global brands to design and deliver exceptional digital interactions. The company empowers users to create powerful images, videos, and applications, and redefines how businesses engage with customers across various platforms.

The Role of Director, Customer Value

Adobe is seeking a Director, Customer Value to serve as a strategic partner to senior leadership within its key customer accounts across the Middle East. This full-time role, based in Riyadh, focuses on driving measurable business outcomes from Adobe investments, particularly within complex, customer-facing enterprises where digital experience, loyalty, and personalized engagement are critical for growth. The position operates at the intersection of sales, customer success, and delivery, adopting a long-term, outcome-led perspective on the customer journey. The Director is responsible for orchestrating cross-functional alignment, establishing value governance, accelerating adoption, and communicating business impact, with an annual salary ranging from 905,000 SAR to 1,310,000 SAR.

Key Responsibilities

• Partner with customer executives to understand enterprise priorities, transformation ambitions, business challenges, and investment criteria, including the goals of major Middle East organizations to scale digital services and customer experiences; define a shared vision for Adobe-enabled outcomes.
• Translate priorities into a joint value roadmap, linking prioritized use cases, Adobe capabilities, business owners, dependencies, milestones, and measurable success indicators. Tailor value hypotheses to customer economics, such as customer acquisition, loyalty, conversion, digital channel adoption, ancillary revenue, and service experience.
• Collaborate with the Adobe ecosystem to align engagement plans with strategic account priorities.
• Unite Adobe Sales, Customer Success, Professional Services, Product, technical specialists, and partners around agreed value milestones and decision points.
• Proactively identify risks, misalignment, and barriers to value realization. Coordinate executive escalations when necessary, ensuring clear ownership, timely engagement from relevant stakeholders, and alignment on resolution plans that protect customer outcomes.
• Guide customers through business change considerations, operating model alignment, and adoption priorities required to realize value.
• Define value hypotheses, baseline measures, target KPIs, and an evidence-based approach to tracking business impact.
• Establish executive governance and business review cadences to validate progress, test assumptions, address gaps, and evolve the value roadmap.
• Build compelling executive value narratives, scorecards, and customer success stories that differentiate realized benefits from forecast or potential benefits.

Required Qualifications and Experience

• Over 10 years of experience in customer success leadership, strategic customer engagement, digital transformation, or comparable senior customer-facing roles within enterprise SaaS and cloud technology organizations, with a proven ability to drive measurable business outcomes.
• Strong executive presence and demonstrated experience engaging, influencing, and building trusted relationships with C-suite executives and senior business leaders, including the ability to navigate high-pressure situations, manage sensitive executive escalations, and lead challenging conversations with confidence.
• Proven ability to operate at both strategic and operational levels, translating executive priorities into actionable plans while orchestrating internal teams, partners, and stakeholders to drive alignment, resolve challenges, and accelerate customer outcomes.
• Strong commercial and business acumen, with the ability to understand customer business models, identify value opportunities, and articulate how technology investments contribute to strategic priorities, operational improvements, and measurable business impact.
• Solid understanding of enterprise SaaS and cloud technologies, digital transformation, and customer experience strategies. Experience with marketing technology (MarTech) platforms and ecosystems, particularly in areas such as customer data, personalization, and digital marketing, is a strong advantage.
• Demonstrated experience managing complex enterprise customer relationships, ideally within large, matrixed organizations and across multiple business and technology stakeholders.
• Excellent communication, storytelling, and presentation skills, with the ability to develop compelling executive briefings, strategic value roadmaps, business reviews, customer success stories, and narratives that communicate business impact to senior audiences.
• Strong collaboration and orchestration skills, with experience working across Sales, Customer Success, Professional Services, Product, Engineering, and partner ecosystems to align priorities, influence decisions, and deliver customer outcomes without direct authority.
• An understanding of the Middle East business environment, including the dynamics of large regional enterprises, complex stakeholder structures, and varying levels of digital maturity. Experience across customer-centric industries such as travel and hospitality, retail, etc., is advantageous.

Application Process

Candidates meeting the above qualifications are encouraged to apply for this full-time position in Riyadh.