Director of AI Customer Experience

About Beamra

Beamra is an AI-powered platform designed to help businesses streamline operations, develop effective strategies, and achieve defined goals for improved decision-making. The platform provides tools for managing business processes, optimizing customer journeys, and enhancing data-driven insights across an organization. By leveraging Beamra, companies can improve operational efficiency, strengthen customer experiences, and align teams towards successful outcomes. It supports organizations aiming to integrate AI into daily workflows and strategic planning in a practical and scalable manner.

The Role of Director of AI Customer Experience

The Director of AI Customer Experience is a full-time position responsible for defining and leading Beamra’s vision and execution for AI-driven customer experience. This role is based in Riyadh, Saudi Arabia, with flexibility for partial remote work. The Director will play a central role in integrating AI insights into customer experience strategies and solutions.

Key Responsibilities

• Define customer experience strategies informed by AI insights.
• Collaborate with product and engineering teams to design and refine customer journey solutions.
• Oversee the implementation of AI models that enhance engagement and satisfaction.
• Analyze customer data, identify patterns, and pinpoint opportunities for improvement.
• Build frameworks for personalization and support automation.
• Ensure that AI-powered features are intuitive, ethical, and aligned with business objectives.
• Lead cross-functional initiatives.
• Mentor team members.
• Represent the customer voice in strategic decisions.

Required Qualifications and Experience

• A minimum of 10 years of relevant professional experience.
• Demonstrated experience in customer experience strategy and implementation.
• Background in AI-driven solutions or related technologies.

Work Setting

This is a full-time, hybrid position based in Riyadh, Saudi Arabia, offering flexibility for partial work from home. The role involves collaboration with various internal teams to achieve strategic objectives.