Duty Free: Retail Sales Associate📣 Job Ad

About the Role

Urban Ridge Supplies, in partnership with Al Waha, a prominent entity in the travel industry, is seeking dedicated retail sales associates for full-time positions. This role involves engaging with customers to promote travel-related products and deliver exceptional service. The positions are located in retail environments within Riyadh and Dammam, Saudi Arabia. Comprehensive training will be provided to equip successful candidates with the necessary skills for the role.

Core Responsibilities

The primary focus of this role is to build meaningful connections with customers by understanding their needs and offering personalized solutions. This approach aims to ensure customer satisfaction beyond simple sales transactions. Associates will collaborate with store management to enhance the overall shopping experience, including recommending optimal product placements and identifying alternative solutions that meet customer desires. A key aspect of the role involves providing customers with an informative and positive shopping journey through in-depth product knowledge and attentive service.

Customer Engagement and Service

Associates are expected to embrace the company's travel retail philosophy, which includes adhering to the return policy to ensure a smooth customer experience. A critical responsibility is to act as a reliable information resource for customers. This involves sharing accurate and up-to-date details about products and services. If immediate answers are not available, associates are expected to proactively seek the information to ensure customers feel informed and valued.

Qualifications and Experience

Candidates should demonstrate a strong commitment to customer satisfaction and an understanding of its importance to business success. The role requires excellent verbal and written communication skills to effectively interact with a diverse customer base. The ability to foster positive relationships with both customers and team members is essential. While not explicitly stated as a requirement, a proven ability to meet sales objectives is beneficial for this position.

Role Requirements

• Dedication to achieving customer satisfaction.
• Strong verbal and written communication abilities.
• Capacity to build positive relationships.
• Experience level: 0-1 year.

Work Location and Type

This full-time position is based in retail locations within Riyadh and Dammam, Saudi Arabia. The company offers a structured training program to support new team members.