Fashion Consultant Park Mall

About Chalhoub Group

Chalhoub Group has operated as a partner and creator of luxury experiences in the Middle East for over seven decades. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for over 400 international brands across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group operates more than 950 stores, online platforms, and mobile apps, and employs over 16,000 professionals across eight countries in the Middle East, with a presence in LATAM. The Group is committed to sustainability, is a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

The Role of Fashion Consultant

Chalhoub Group is seeking a Fashion Consultant to join its team in Riyadh, Saudi Arabia. This is a full-time position requiring 2-5 years of experience. The Fashion Consultant is responsible for achieving sales targets and ensuring a high standard of guest experience within the store. The role involves supporting customer and people initiatives, managing client relationships, and contributing to in-store operational efficiency.

Key Responsibilities

• Achieve individual and collective sales targets while delivering guest experience.
• Support the implementation of CRM, CX, and other key customer and people initiatives in-store.
• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect operations are conducted within Service-level agreements (SLAs).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote the MUSE loyalty program and stay updated with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input on store performance regarding effective and less effective practices.

Candidate Experience

Candidates should possess 2-5 years of relevant experience in a fashion consulting or retail sales role. The ability to achieve sales targets, manage customer relationships, and support in-store operations is essential for this position.

Career Development and Benefits

Chalhoub Group offers opportunities for professional growth through enriching experiences, learning and development programs, and exposure to various assignments. The Group provides diverse career paths and a competitive benefits package, which includes health care, child education contribution, remote and flexible working policies, and employee discounts.

Application Process and Diversity Commitment

Applicants are requested to complete assessments and interviews independently, without the use of generative AI tools, to ensure a fair evaluation of individual strengths and approaches. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants regardless of gender, age, race, religion, national origin, or disability status, and ensures equal opportunity for all candidates.