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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Motorola Solutions is seeking a Field Engineer, fluent in Arabic, to join its International Services team in Riyadh, Saudi Arabia. This role supports the delivery of mission-critical operations systems, focusing on the development, implementation, and ongoing support of customer applications and company products. The position is key to ensuring optimal customer performance within evolving IT and communications technologies, including Cloud Computing, AI, and Machine Learning. Motorola Solutions provides comprehensive training and certifications in required technologies and service management to support employee growth and career advancement. Initially, the role involves supporting the design and implementation of management, service, and maintenance solutions for customer networks, with a long-term objective of independently leading these efforts.

Key Responsibilities

  • Collaborate with cross-functional teams across various technology stacks, including web, mobile, and middleware, to resolve complex business and technical challenges.
  • Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level agreements and operational key performance indicators are consistently met.
  • Maintain system performance and availability through proactive incident and performance management processes.
  • Work closely with Field Services Engineers and Technical Support Operations to ensure strict adherence to Service Level Agreements (SLAs).
  • Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled on time.
  • Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
  • Conduct regular customer meetings to discuss service availability and performance, fostering strong client relationships.
  • Address customer comments and inquiries related to specific project aspects or the entire project scope, providing timely and effective resolutions.
  • Plan and execute technical tasks according to established instructions and processes, ensuring efficiency and accuracy.
  • Respond to customer problems directly or through the internal customer interface, acting as a primary point of contact.
  • Troubleshoot and resolve technical design-related issues, ensuring the integrity and functionality of deployed solutions.
  • Attend all scheduled and unscheduled customer meetings, providing detailed reports to the Team Lead and SDM.

Qualifications and Requirements

  • Engineering or Sciences degree OR a minimum of 4+ years of experience as a System Manager or in Field Service.
  • Demonstrated expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
  • Legal authorization to work in Saudi Arabia indefinitely is required; employer work permit sponsorship is not available.
  • Background in Network/IT, Broadband PTT, or Customer Service.
  • Strong professional interpersonal and communication skills.
  • Excellent command of both verbal and written English and Arabic.

Required Skills

  • IT Systems
  • Networking equipment
  • Broadband PTT
  • Wired/Wireless Communication Systems
  • Customer Service
  • Interpersonal skills
  • Communication skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires travel of 50-75%. Relocation assistance is provided for domestic moves.


Requirements

  • No experience required

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